Crane Stand

[Glen McArdle]

I did not want to post this here, but I cant seem to post in the General discussion section..?

Now I don't want to nag, but I wan to share how deeply dissapointed I am in the Crane stand company. I live in the Netherlands.

4 months ago I orderd 2 of their Crane laptopstands after watching the review here. I had orderd them directly of their website. The payment went through ok and then I waited. First I got a notification that there was some delay in my order. A couple of weeks past and then I got a notification that I the new (stealthy looking) Crane stand were in and that I would get 2 of those sent to me. Shortly after an confirmation that my order had been sent. ok.

So I waited another couple of weeks.. no Crane stands. I contacted Garret from the company and asked him what was happening because I still havent recived my stands. Strange.. he said.. we allready sent them weeks ago... let me find out for you what happend. 2 more weeks past before he got back to me (because I mailed him for any news). After that he told me that the guys from UPSP screwed them over... something went wrong with the shipment. After a week he promised me to send me 2 new stands.

I waited 4 weeks.. still no stands. When I asked him if he had sent the stands he confirmed that he did, but was reluctant to provide me with any kind of tracking number so I could see what was going on (there was no tracking number the first time either).

It has now been 4 moths and about 30 e-mails from me later. I replied that I would just like my 318 dollars back now. He told me that I could ask for my money back as soon as I have my Crane stands in. Really????

I told him that by the looks of it my Crane stands are never coming in and I can kiss my money goodbye.

I am deeply dissapointed about the way this has been handeld. I lost 18 dollars and have no product. They just ignore my mail now. i did not expect such unwillingness and bad servise from a company with a good reputation like theirs.

If I knew all this I wpould have just orderd them here at DJTT. I still want my money back, but I don´t know what to do anymore.

Did anyone ever have this with the Crane company (or any other for that matter) and what did (could) you do about it.

Once again. I don´t mean to nag, but I find this unacceptable.

[V-Hoff]

Thanks for sharing, i hope everything goes well for you...

[tekki]

By the mod powers invested in me, I move this thread.

Damn dude, did not know you were still struggling with this one? :eek:
F-ing bad for the scene, these kind of buggers!

[eastcoastams]

Damn, I had a similar thing happen to me with a snowboard I ordered off line, I just contacted the better business bureau and they contacted the company for me...I don't know if you have a government agency like that over there...good luck man

[MisterMoleyMole]

can you not call them instead of emailing?

[EanGolden]

That sucks. Shoot an email to orders@djtechtools.com and we will get this sorted out for you. Crane is a tiny company (2 people) and they dont really have the experience or recourses for international orders. in fact I think they are now referring people to us for international orders.

We will make sure you get your money back and have a stand shipped from techtools if thats what it takes. We have them in stock and send several to europe each day.

[Glen McArdle]

Thanks Ean,

I appreciate that very much!

I will send that mail ASAP.