Jogwheels not responding on VCI-100 Arcade

[MaxRuck]

Hey guys, so I got my VCI-100 Arcade edition just last week, and already I'm having a problem. When I turn it on, the Jogwheels are illuminated in red (not blue), as if the touch sensor is stuck in a constant state of being touched. They aren't responding to when I actually touch them tho, regardless of if they're in scratch mode or fader fx mode...Also, when I hit the scratch button on either deck, it stops the track thats playing on it's respective deck...What's going on? Please help!!

[fullenglishpint]

have you changed the sensitivity with the little (fragile) knobs at the back at all?

The only thing I can think of is that being stuck in ON mode, it's not sending a midi not ON command when you touch it so it will neither activate FX in fader FX mode nor scratch, as that is the scratch on command as well.

[MaxRuck]

^^^Okay I just tried adjusing those knobs, and while I was able to adjust one of them, i noticed that the place for screw on the other one appears to be damaged or badly made somehow, as I wasn't able to fit the screw driver into it's grooves. Could this have anything to do with it?

[fullenglishpint]

I'm not entirely sure, I've never touched mine since they work fine as they are and I've heard about all the problems! Did moving the first one have any effect?

EDIT:

also, is it new? did you buy it from DJTT? have the jogs ever worked?

[MaxRuck]

Yeah it's brand new, bought it from DJTT, it just arrived less than a week ago. The jogs worked up until this morning, where I first encountered the aforementioned problem. Moving one of the sensitivity knobs did nothing...

Man I thought the VCIs were supposed to be tanks! I still have faith, however.
I suppose I'll just send it back and get a new one.

[fullenglishpint]

Indeed, the customer service is very good!

email orders@djtechtools.com and see if they have any suggestions, if not I'm sure they'll fix/replace it for you.