S4 problems with led indication

[leelov]

I've recieved controller traktor S4 today (Order #100000465). I've opened the box and connect it to my macbook pro. I think S4 that I've got has some problems with led indication of the top side of controller (fx1, fx2, main level out). All buttons work, but every led of the button is still the same (red or dark), when I push it. Main level indicator also indicate in wrong way. I saw turning on process on youtube. When I turn on controller it indicates wrong. Sometimes leds start to flash without any commands. I make some videos.
I installed the latest driver. My s4 have some defects?

http://www.youtube.com/watch?v=fOukY0K3xXA

http://www.youtube.com/watch?v=NtHfOAs5Wkg

[Jason Cerna]

Plug in the AC cable.

[Jason Cerna]

Also, why are your jog wheels taped down?

[basspenetrator]

try activating the software with the serial
go to preferences kontrol S4 and check the LEDs off state brightness

is that a macbook skin or why is it black?!

@jason: they are taped when you purchase it

[leelov]

i've tryied with AC just now and i took off transportation slicks from jogs. - it is still the same problem. while changing brightness at traktor preferences - all leds become brighter or darker except leds of top section.

macbook is coloured by http://www.colorware.com/

[Jason Cerna]

@jason: they are taped when you purchase it

yea, i know that. haha.

i was wondering why the tape wasn't removed.

[Jason Cerna]

try activating the software with the serial
go to preferences kontrol S4 and check the LEDs off state brightness

^^^
this

i'd also reset the controller to the default settings.

[leelov]

I've already tried with Traktor Pro 2.0.3. Result is the same,
same problems as you saw at my video. My traktor activates. I also instaled last drivers for mac. But i still have same problems with 2.0.3 version, as I had at version from disc.
Also I tried to plug AC, change usb cable and tried to plug s4 to another usb port, but nothing changes... The light indication
of fx buttons not working when i pushing it. (as on my youtube video)

http://www.youtube.com/watch?v=4XsXn6a6UaA

[photojojo]

I think you probably need to contact NI support.

[leelov]

I think you probably need to contact NI support.

I've already contacted with NI support, we tried many manipulations, so NI agreed that controller is defective. (by the way i'm from Russia)
There is an obligation "If a product breaks due to manufacturing
defect, we will replace it" on djtechtools store website (http://www.djtechtools.com/store/about).
Also I've read djtechtools policies (http://store.djtechtools.com/pages/policies).
So at the day when I recieved this defective controller I contacted with djtechtools and ask them to send me Return Authorization Form during their policies. I want you to know, that they are really slow in communication about return. At first they tried to dump me off to NI. Then when I reminded about their obligations and policies, they some kind of agreed. But they havent send me Return Authorization Form (without it they dont make the returns) yet (9 days left since I wrote them first time). So they just waste my time!!! I'm not even sure that they will return me 75$ for shipping controller back to them as they promise in policies. If this unpleasant problem is not solved at these few days, I will write about it at every dj forum, blog, site to warn potential customers about dealing with djtools.