NI Took my money, but no serial?
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  1. #1
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    May 2011
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    Default NI Took my money, but no serial?

    I just purchased traktor scratch pro 2 from the NI online store.
    When the payment was done i got the message "Worldpay payment refused" but they took money from my bank-account? 69€ exactly and the description says "Germany, Computer Program" ?
    I can't se anything about it on my order-history or anything ..

    This was about 10 min ago, what do i do now?
    Please help ..
    - MPB 15" & 13" - S4 - X1 - HDJ 500 & 1000. -

  2. #2
    Tech Guru guiltyblade's Avatar
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    give them a call.

  3. #3
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    On what number?
    - MPB 15" & 13" - S4 - X1 - HDJ 500 & 1000. -

  4. #4
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    May 2011
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    Your serial number is sent automatically via e-mail within 30-120 minutes. Sometimes, though, it takes longer — even longer than 2 hours, so please consider this before contacting order support. Also, some e-mail services incorrectly flag automated messages from our servers as spam. If you don´t receive anything, please check your spam folders. You can also log in to your personal account and find your serial number in the section 'Order History'. If you can't find your serial number, please contact our Order-Support with your order number.

    I guess i just have to wait. ..
    - MPB 15" & 13" - S4 - X1 - HDJ 500 & 1000. -

  5. #5
    DJTT Moderator bloke Karlos Santos's Avatar
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    Quote Originally Posted by Dj Sajjk View Post
    On what number?
    Seriously man, there is a Native Instruments website. That is where their Support pages and numbers are.
    Would it be too hard to look there ?

    Jus sayin'

  6. #6
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    Can't seem to find any number that i can call from sweden?
    - MPB 15" & 13" - S4 - X1 - HDJ 500 & 1000. -

  7. #7
    DJTT Moderator bloke Karlos Santos's Avatar
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    Order Support:
    Tel: +49.30.61 10 35-1300

    business hours: 11:00 - 17:00 clock (Monday to Friday)

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