Ummm, NI?
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Thread: Ummm, NI?

  1. #1
    Tech Mentor jezalenko's Avatar
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    Default Ummm, NI?

    Backstory: I bought an S4, and one of the loop encoders was faulty. I them wrestled with NI customer support, and now they have agreed to take back the faulty S4.

    However, in the email which contained the customs note, RA number, and how to get your money back for shipping, they happened to forget the address I should ship the S4 to.....

    Do I just address it:

    Native Instruments GmbH, Berlin Germany

    Or have they actually forgotten to tell me where to send it?
    Dell Studio XPS 1645 | TSP 2.6 | Kontrol S4 | Audio 6 | HDJ-1000 | Alto PAM5A

  2. #2
    Tech Guru kooper1980's Avatar
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    This is the address. I sent mine back recently.

    NATIVE INSTRUMENTS GmbH
    Schlesische Strasse 29-30
    D-10997 Berlin, Germany
    MacBook Pro, HD25's, Midi-Fighter Classic, Pioneer DDJ-RX , Rekordbox

  3. #3
    Tech Mentor jezalenko's Avatar
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    Cheers. Do you have any idea how long they take?

    (Now that I look back the email I see they have the address in their sig. Damn, I never read those things!)
    Dell Studio XPS 1645 | TSP 2.6 | Kontrol S4 | Audio 6 | HDJ-1000 | Alto PAM5A

  4. #4
    Tech Guru kooper1980's Avatar
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    About 3 weeks door to door. I'm UK though. A little closer than Aus.

    The S4 actually spent less than 2 weeks with NI. They were very quick to resolve considering they are an international company. Weren't so quick to refund my postage costs. Took them another 2 weeks after I'd received my new s4 but to be fair I didn't have to email them again.
    MacBook Pro, HD25's, Midi-Fighter Classic, Pioneer DDJ-RX , Rekordbox

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