Mine was completely DOA when I got it; now I'm worried. Proaudiostar was cool about handling the return though; my new unit should show up next week so we'll see how it goes. Also go to the Allen + Heath website and send a message to support -- they can advise you as to whether there's an easy fix, which is what I was hoping for when I got mine.
Hopefully this is just an unlucky coincidence if they had two bunk units.
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