I am a pro audio department manager at my local Guitar Center & I definitely have to say that each store is different based on the staff who work there. The majority of my staff are DJs including myself, one is an ableton certified trainer & the rest are experienced recording gurus. We are the smaller of the 2 stores in Vegas & as such the vibe is more like a neighborhood shop, heavily focused on customer service. Our customers tend to like us more often than not & our bread & butter is repeat business. Being that we're commission based, you should expect that if you're the customer who's trying to return some shit you used the hell out of, threw the packaging away & want a efund for, grinding us for a better price on something that only ebay has cheaper & if you act like an arrogant asshole or like you know everything and don't want our advice, you're not likely to walk out of the store happy. I'm not defending the company by any means, on certain matters our hands are tied by corporate policy & we're just as confused & angry as you are. I encourage any of you to write letters & tell them you want more pro DJ & production gear in every store not just a pile of entry level controllers & that you want the same respect & acknowledgement as guitar players & drummers deserve considering the kind of money we spend on gear as DJs & producers. If you just complain about GC on message boards, little will change. If you write directly and en mass, you will make a change for the better.
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