Native Instrument's support
Results 1 to 7 of 7
  1. #1
    Tech Mentor deckard26354's Avatar
    Join Date
    Sep 2010
    Location
    Brightion-Jakarta
    Posts
    160

    Default Native Instrument's support

    I'm wondering if I am being impatient.
    But i'm still awaiting my response email from an order support enquiry from Native Instruments 9 day's later, process started over 2 week's ago. After being informed I should be sent my Traktor Pro 2 Serial number, still waiting here.
    I have read they have a small number of support employee's and I know from past experience in technical support,
    it's hard work.

    So I am wondering what is the longest people have waited before receiving serial number's from NI?
    Should I try to get in touch with a NI forum moderator to escalate my enquiry? (read it on their forum's)


  2. #2
    Tech Mentor Serkan Yerdan's Avatar
    Join Date
    Feb 2012
    Location
    Turkey-İstanbul
    Posts
    226

    Default

    Well actually ı have sent my Traktor LE serial on saturday morning and ı recieved mail at sunday morning.I think there is a system of doing this stuff.So maybe your serial dont go to them or maybe something else happened.I think you should write to them and maybe go the NI forum and they can help you with it.
    Macbook Pro-Mixmeister Fusion-Traktor Pro 2-Audio 2

  3. #3
    Tech Guru
    Join Date
    Nov 2011
    Location
    Northern VA
    Posts
    551

    Default

    I have never had a good experience with their customer support.


    djproben - "But who can resist an album called "the Gay 90s"! I assumed it was going to be a lot of Moby and Keoki...."

  4. #4
    Tech Guru keeb's Avatar
    Join Date
    Oct 2009
    Location
    Boston
    Posts
    613

    Default

    By e-mail - make sure to hound them. I've had my support tickets get lost in the shuffle before. It's better to call in if you can.

  5. #5
    Tech Mentor deckard26354's Avatar
    Join Date
    Sep 2010
    Location
    Brightion-Jakarta
    Posts
    160

    Default

    I've sent now possibly my 6th enquiry email again. Detailing all of the previous correspondence. I understand they are short staffed etc but it seem's as though email get sent to a separate department then get forgotten about (I was moved to an order support enquiry).
    Would love to telephone but I am at the moment in Indonesia.

    Finger's X'd , will keep updates here for anyone else to follow for advice.

  6. #6
    Tech Mentor teambama's Avatar
    Join Date
    Apr 2012
    Location
    Southern USA
    Posts
    237

    Default

    Yes post on the NI forum & make it clear in the title you have been waiting 2 weeks WTF?

  7. #7
    DJTT Administrator del Ritmo padi_04's Avatar
    Join Date
    Nov 2009
    Location
    Argentina
    Posts
    6,493

    Default

    1 month for them to change my license from regular pro to scratch pro (I have an S4 and Scratch Duo on the same account).

    That was the only time I had a bad experience with it tho (normally the german offices handle my tickets)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •