Are You Deaf Djtechtools?
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  1. #1
    Tech Student
    Join Date
    Jan 2009
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    3

    Default Are You Deaf Djtechtools?

    Dear djtechtools!
    Please sorry for my persistence and that I forced write this message in the forum because unfortunately you don't answer for my emails!

    One month ago I purchase from your store next items:

    order #2879
    1x "Press Play" Sticker Set - Black (with Leaf)
    1x "Press Play" Sticker Set - Silver (no Leaf)
    1x VCI-100SE Overlays (Black) - Traktor Pro Labels (TSI 2.2)
    1x Pause Play T-Shirt (Black) - Medium (Gold Buttons)

    Total price: $63.96 USD with free shipping.
    Money is paid to you but I have nothing until now…
    Please give me the answer, when I obtain the goods purchased by me?

    Please don’t ignore my letter again and again!!
    I'l waiting for you answer!!

    P.S.That's not funny..

  2. #2
    Tech Guru
    Join Date
    Mar 2008
    Posts
    847

    Default

    Oh dear. Must have been an issue with shipment, quite possible your email is getting sent to junk or something of the like. I've had that happen to me before.

    I will hit up the admins (Bentosan) and hopefully solve this problem. I would say that you didnt choose the best thread title tho. Prhaps something mroe fitting to what actually happened would have been better.

  3. #3
    Tech Mentor
    Join Date
    Dec 2008
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    216

    Default

    Are you french?

    And yeah, obviously it's not DJTT's fault, I've ordered bunch of stuff before without issues...

    Unless you ordered something that was out of stock and they are waiting to complete your order?
    (would be weird they didn't contact you tough...)
    Last edited by quirkysilva; 06-27-2009 at 08:32 PM.

  4. #4
    Dr. Bento BentoSan's Avatar
    Join Date
    Mar 2008
    Location
    Perth, Australia
    Posts
    6,356

    Default

    Can you please PM me the email that your emails were addressed to so i can look into why you didnt recieve an email from us.

    We reply to anybody and everybody who emails though and emails to do with orders is definantly on the very top of the priority list.

    We had some technical problems with one of our emails but that has been fixed and we still managed to get a reply out to everyone who was affected by this. I apologise that your emails have fallen though the gaps but ill do the best i can to make sure this gets seen to promptly.
    Last edited by BentoSan; 06-28-2009 at 03:53 AM.

  5. #5
    Tech Student
    Join Date
    Jan 2009
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    Hi to all! Please excuse me, I did'n think that reason consists in problem with your email box.

    BentoSan, please check your box.
    I hope that a problem with delivery will decide in the near time!
    Thank you!

  6. #6
    Mr. Golden EanGolden's Avatar
    Join Date
    Mar 2008
    Location
    San Francisco
    Posts
    970

    Default

    Hey Septique,

    we totally understand your frustration- its a bummer to wait for things in the mail that seem to never come. Especially when you think your not getting responded to.

    I went back and checked our orders emails and found your message.I show we did send you a message last week about the order so you may want to check your spam inbox. Sorry for the confusion- but I will send you more info via email and make sure we get you hooked up with a sweet deal for the delay.

    Ean
    Last edited by EanGolden; 06-28-2009 at 12:21 PM.

  7. #7
    Tech Student
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    Jan 2009
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    Default

    Thank you Ean and all DJTECHTOOLS team!

  8. #8
    Tech Guru
    Join Date
    Mar 2008
    Posts
    847

    Default

    DJTechtools wins again

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