I am trying to upgrade to 2.5 on Traktor and I keep getting a Failed mess. on my MAC

[SWFLa]

It's never happened before, so far all of the other updates have gone well. This update I couldn't find on my Service Center, I had to go to the NI website to download it to my mac. I'm still new to MAC...the entire message reads: Failure: Cannot proceed with this update, because the app cannot be found in the stored installation directory.

I never moved or changed anything. Can anyone help me figure out why this is happening. Thanks in advance.

SW

[SpeshulEd]

Make sure the current version of traktor (basically the traktor icon) is located in Finder > Applications.

[SWFLa]

Yes, my current version icon is there...

[jayo]

I had a similar problem. NI told me to download the demo from their site and punch in your serial number when it prompts you. Worked just fine.

[ksandvik]

Did you change the name of the boot drive or where Traktor resides?

[SWFLa]

Thanks Jayo, I'm gonna try that and see what happens , I appreciate your help.

[SWFLa]

No, I never changed anything or did anything different, that's why I'm wondering why I'm getting this message.

[ksandvik]

In general NI installations get very unhappy if the volume name or location has been changed behind their back. They register absolute paths with a volume name et rest bake in to the plists controlling content locations.

Otherwise, it's seldom a good idea to take out any apps from the /Applications folder. Mac App store installs assume to find the original version there. Otherwise I don't know what happened in your specific instance.

[SWFLa]

It was what you said Jayo..once I downloaded the demo version it took the other download with no problem. Thank you so much, that was a huge help! Now I am just trying to figure out the remix decks, everything is different now.