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  1. #1
    Tech Wizard DjMonstar's Avatar
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    Default How to track the status of NI repair?

    I've checked all over their website and I can't find a link any where to check the status of my X1 repair. Anybody out there have any idea how to do this?
    Attack it like a savage

    15" MBP | TSP2 | Kontrol S4 | 2 Technics 1210 MK2 | Kontrol X1 | XONE XD2-53 | KRK Rokit 5s

  2. #2
    Tech Guru
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    Default

    did you email them??

  3. #3
    Tech Guru squidot's Avatar
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    Default

    or call them? i've generally gotten better results from their phone support then email support.
    tsp 2.5 | vci-400 ege | mfspectra | kontrol x1s | rokit 8s (ferrari grey) | krk 10 sub | audio 8
    hp dv6 - i5 - 8gb | maschine | mpk49 | apc40 | rokit 5s | technics sl-1200mk3ds | cdj100s
    thread of free music

  4. #4
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    Default

    How am I supposed to know

  5. #5
    Tech Wizard DjMonstar's Avatar
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    Default

    Yes I have sent a reply to the original e-mail initiating the repair. I don't have a phone number for them. I started my claim online. Do have a number for phone support squidot?
    Attack it like a savage

    15" MBP | TSP2 | Kontrol S4 | 2 Technics 1210 MK2 | Kontrol X1 | XONE XD2-53 | KRK Rokit 5s

  6. #6
    Tech Wizard stevohill's Avatar
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    Default

    Had to call a few times for updates on my s4, always reached someone through the contact info on their site.

    Native Instruments
    Technical Support (registered users only)
    Tel.: +1.323.467 2693

    http://www.native-instruments.com/company/contact-ni/

  7. #7
    Tech Wizard DjMonstar's Avatar
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    Thanks to everyone that actually had something helpful to input into this request.
    Attack it like a savage

    15" MBP | TSP2 | Kontrol S4 | 2 Technics 1210 MK2 | Kontrol X1 | XONE XD2-53 | KRK Rokit 5s

  8. #8
    Tech Guru squidot's Avatar
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    yeah, phone support will be your best bet as i have found their email support to be unhelpful and painfully slow. good luck and i hope you get your gear back soon.
    tsp 2.5 | vci-400 ege | mfspectra | kontrol x1s | rokit 8s (ferrari grey) | krk 10 sub | audio 8
    hp dv6 - i5 - 8gb | maschine | mpk49 | apc40 | rokit 5s | technics sl-1200mk3ds | cdj100s
    thread of free music

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