How to track the status of NI repair?
Results 1 to 8 of 8
  1. #1
    Tech Wizard DjMonstar's Avatar
    Join Date
    Apr 2011
    Location
    Gulf Coast, FL
    Posts
    46

    Default How to track the status of NI repair?

    I've checked all over their website and I can't find a link any where to check the status of my X1 repair. Anybody out there have any idea how to do this?
    Attack it like a savage

    15" MBP | TSP2 | Kontrol S4 | 2 Technics 1210 MK2 | Kontrol X1 | XONE XD2-53 | KRK Rokit 5s

  2. #2
    Tech Guru calgarc's Avatar
    Join Date
    Apr 2011
    Location
    Montreal
    Posts
    1,438

    Default

    did you email them??

  3. #3
    Tech Guru squidot's Avatar
    Join Date
    Apr 2012
    Location
    Las Vegas
    Posts
    803

    Default

    or call them? i've generally gotten better results from their phone support then email support.
    tsp 2.5 | vci-400 ege | mfspectra | kontrol x1s | rokit 8s (ferrari grey) | krk 10 sub | audio 8
    hp dv6 - i5 - 8gb | maschine | mpk49 | apc40 | rokit 5s | technics sl-1200mk3ds | cdj100s
    thread of free music

  4. #4
    Tech Guru
    Join Date
    Sep 2010
    Location
    Boston/Worcester
    Posts
    1,063

    Default

    How am I supposed to know

  5. #5
    Tech Wizard DjMonstar's Avatar
    Join Date
    Apr 2011
    Location
    Gulf Coast, FL
    Posts
    46

    Default

    Yes I have sent a reply to the original e-mail initiating the repair. I don't have a phone number for them. I started my claim online. Do have a number for phone support squidot?
    Attack it like a savage

    15" MBP | TSP2 | Kontrol S4 | 2 Technics 1210 MK2 | Kontrol X1 | XONE XD2-53 | KRK Rokit 5s

  6. #6
    Tech Wizard stevohill's Avatar
    Join Date
    May 2012
    Location
    Phoenix, AZ
    Posts
    90

    Default

    Had to call a few times for updates on my s4, always reached someone through the contact info on their site.

    Native Instruments
    Technical Support (registered users only)
    Tel.: +1.323.467 2693

    http://www.native-instruments.com/company/contact-ni/

  7. #7
    Tech Wizard DjMonstar's Avatar
    Join Date
    Apr 2011
    Location
    Gulf Coast, FL
    Posts
    46

    Default

    Thanks to everyone that actually had something helpful to input into this request.
    Attack it like a savage

    15" MBP | TSP2 | Kontrol S4 | 2 Technics 1210 MK2 | Kontrol X1 | XONE XD2-53 | KRK Rokit 5s

  8. #8
    Tech Guru squidot's Avatar
    Join Date
    Apr 2012
    Location
    Las Vegas
    Posts
    803

    Default

    yeah, phone support will be your best bet as i have found their email support to be unhelpful and painfully slow. good luck and i hope you get your gear back soon.
    tsp 2.5 | vci-400 ege | mfspectra | kontrol x1s | rokit 8s (ferrari grey) | krk 10 sub | audio 8
    hp dv6 - i5 - 8gb | maschine | mpk49 | apc40 | rokit 5s | technics sl-1200mk3ds | cdj100s
    thread of free music

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •