Customer Service for DJTT?
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  1. #1
    Tech Wizard
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    Jan 2013
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    Default Customer Service for DJTT?

    I've been trying to get a hold of anyone from DJTT store in order to verify my order, and why it's still sitting in California since Jan 20th (according to USPS site)

    I've tried emailing, calling and no reply or answer on the phone.

    wondering if anyone can help....

  2. #2
    Tech Mentor SwedeDreams's Avatar
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    Oct 2012
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    They only work monday through thursday from 10am-7am pacific standard time !
    If you've been trying to contact them and had absolutely no luck , fill out a support ticket and they will guaranteed get back to you in 48 hours !

    Hope this helped ! Heres this link : https://store.djtechtools.com/support

    cheers
    Traktor Kontrol S2 :: Midi Fighter Classic :: Akai APC40 :: 17" Acer
    Check out our new "D.O.D - What Time?" Remix! : http://snd.sc/1bvF1xf

  3. #3
    Tech Mentor ZachDero's Avatar
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    What email address have you been trying?

    What happens when you call? Are you getting sent straight to voicemail, or is it disconnecting you?

    I've been hearing a few more complaints than normal from people having a hard time getting in touch with us, and I'm trying to figure out what is going wrong.

  4. #4
    Tech Wizard
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    Quote Originally Posted by ZachDero View Post
    What email address have you been trying?

    What happens when you call? Are you getting sent straight to voicemail, or is it disconnecting you?

    I've been hearing a few more complaints than normal from people having a hard time getting in touch with us, and I'm trying to figure out what is going wrong.
    I've sent 2 emails from the same email I used to register here (sent a 2nd one incase the 1st didn't go through)

    Whenever I call, I get a busy signal.
    I am calling from Canada however...not sure if that matters.

    Thanks for responding
    -Numark Mixdeck
    -Traktor Pro 2
    -medley of colorful chromacaps
    -Numark 1550TT's x2
    -Stanton STR80 x1

  5. #5
    Tech Wizard
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    Jan 2013
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    emailed once again, and called once again still nothing

    getting a little frustrated

    I know it's not a huge order, but it was placed on the 17th of January....friends of mine have ordered gear from DJTT and have had same week deliveries...just really trying to wonder what's going on...this is my first order with DJTT....

  6. #6
    Tech Mentor ZachDero's Avatar
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    I just created a support ticket for you.

  7. #7
    Tech Mentor ZachDero's Avatar
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    I really can't find your email anywhere, let me know if you didn't get the support ticket I just sent you

  8. #8
    Tech Wizard
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    Jan 2013
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    just checked my email, and I rec'd your support ticket!

    thanks for the super fast response

  9. #9
    Tech Wizard
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    Jan 2013
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    All resolved, thanks for the quick action and excellent service over at djtt.

    Consider this thread closed.
    -Numark Mixdeck
    -Traktor Pro 2
    -medley of colorful chromacaps
    -Numark 1550TT's x2
    -Stanton STR80 x1

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