Customer Support

[Davelazy]

Hi,

Really sorry to post this here but can anyone tell me the estimated delivery time to the UK for Overlay & Firmware upgrade?

I've emailed customer suppport over 5 times now with no reply and I have the order confirmation, below...

This email is to confirm that we have received your recent order.

Date 07/26/2009

1x Hi-Quality USB 2.0 Cables for $14.99 each
1x VCI-100 Overlays - Traktor Pro Labels (TSI 2.2) for $29.99 each
1x VCI-100 Firmware Kit for $19.99 each



Subtotal : $64.97 USD
Tax : $0.00 USD
Shipping : $0.00 USD
Total : $64.97 USD


Not sure if anyone can help, and sorry for posting this here but the emails don't seem to be getting any response.

Cheers

Dave

[philh]

Only took a week or so for me (an overlay and firmware kit).

The total of yours is well over the £18 limit, so it might be caught up at customs.

[MisterMoleyMole]

mine got caught up in customs me thinks but still only took 2 weeks i think, maybe a bit more.

[EanGolden]

Hey Dave,

sorry for the delay and problems with your order. I shot you a personal email with some possible solutions to get you a firmware kit. If you didnt get that for some reason please feel free to contact me directly.

Sincerely,

Ean

[Davelazy]

Ean cheers for the email, the solution offered is good.

I've ordered stuff form the states before and its been held up but never for this long.

Anyway all good, cheers philh & MisterMoleyMole for your input