Anyone else have serious problems with NI's way of licensing their software and the general customer service?
About a year ago my laptop was stolen and I decided to give up DJing for a while to concentrate on work and because of the general lack of a computer. Last week I try to get back into it and have been running into wall after wall trying to get all my software back up and running.
First thing I did was log into their website and find my old license. It was still there and I used the download link to get the software. Then it tells me my serial number is locked and to contact customer service. I send them an email and wait about a week for them to reset my serial. Next it gives me some BS about my serial being for an upgrade only?? I originally bought Traktor Scratch Pro several years back and later paid the extra $79 to upgrade to Traktor 2. I guess this is a problem for them. Now I'm completely stuck as I don't have the original CD and there's no info on the website about I'm supposed to fix this. Anyone been in a similar situation know what to do? I already sent them an email but it'll probably be another week before I get any response.
I just feel like NI needs a better system of handling these issues than constantly emailing and waiting for a response. I really like serato's method of dealing with licensing by tying the license to the hardware. Anyone can download the software but it won't function until you plug in official serato hardware. Another good solution would be if we could somehow manage our activations online. For example if I want to sell my Traktor equipment, I could just login in to my account and delete the activation from my account. Then the new person has no problem installing it. Don't get me wrong I think Traktor is an amazing piece of software, just wish their licensing scheme wasn't such a mess.
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