Im specifically referring to support telling you to turn it off and on again. Thats just getting rid of you from their job queue, it doesnt actually help you solve your problem.
For your actual issue, you need to start eliminating what the problem isnt.
My first guess, is that its your computer possibly going into a battery saving mode. You might have already done this, but turn all power managment off, disable wifi, and then see if you can replicate the problem.
I doubt the issue is with the CDJs unless they are overheating/failling, which is unlikely, and you can test it by just running the CDJ for a day constantly and see if it behaves.
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