Help plis with vestax 400

[djkalvin]

I have problems with my vci 400, aproximadamante after 10 or 20 minutes is disconnected and Windows does not recognize it , when I open the panel Vestax controller does not appear , restart the laptop (hp corel i7 6 gb memory SO 8.1con VirtualDJ Windows 8 , also happens to seratodj intro 1.61 ) and does not recognize it , you perform the upgrade to version 2.0 firmware and I have installed vestax 1.61. Sometimes it appears the driver and another disappears ... not to do please help.........

[DjRitam]

Have you checked that the USB Selective Suspend option, in advanced power settings, is disabled?

[djkalvin]

Dj Ritam,

I have my USB enabled with batery and power AC, i dont know what happen, sometime when i working with the vestax with virtualdj 8 after 35 min or 45min more less, the program crashes and then does not recognize the usb vestax...

[Hi Im Shy]

I was having a issue with my VCI-400 and the USB 3.0 Ports in my laptop. Are your laptops ports 3.0? The solution to my problem ended up being putting a cheap USB 2.0 hub in-between the two and now everything works like it should. Are you running the latest drivers?