Audio 6 glitching and freezing in Traktor on Windows 10
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  1. #1
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    Default Audio 6 glitching and freezing in Traktor on Windows 10

    I've bought a new laptop with Windows 10 and installed my Traktor Audio 6 and the latest version of Traktor Scratch (2.11). When I start playing after between 10 seconds and 1 minute the audio starts glitching, the sound quality is getting worse and the music seems to start playing slower. Eventually the sound freezes and you hear a buzzing sound, because the song freezes and keeps repeating a 2 millisecond part of the song.

    When I press the stop button on my controller (X1) the LEDs turn off, but it won't stop playing in Traktor cause the sound is freezing. Clicking the stop button in Traktor doesn't stop the sound, but the program itself is not freezing. I can go to settings > audio settings and I click the settings of the sound card. When I close that the music stops and I can start playing music again. But then it will freeze again after some time. I have tried various sample settings under CPU buffer, but it doesn't seem to have an effect.

    I have used the sound card on my previous computer without any problems, so it's not a hardware problem. If I use my internal sound card in Traktor there is no problem. Also the CPU load is minimal and it's a brand new i7 with 16gb RAM, so it's not the computer hardware either.
    I have installed the latest driver for the Audio 6 and I have installed the latest drivers for all my hardware components.

    Does anyone know how I can solve this?

  2. #2
    Tech Guru happydan's Avatar
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    In your audio settings, which driver is selected for the audio interface? Make sure it's the ASIO driver. Check your latency settings. Turn the sample size up and see if it helps. I run my setup at 512 samples with 5 stereo channels at 48kHz without problems (macOS though).

    Are you running it all through a hub?
    Make sure the audio interface is plugged directly into the computer.
    Make sure you have a powered hub for everything else.
    Try a different USB port.
    Try a different USB cable.
    A&H Xone:62 | 2 x NI Kontrol X1 MK2 | 2 x 1210s | TSP2 | Audio 10 | Apple Macbook Pro 13 inch | Sennheiser HD7 DJ | Ableton Push
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  3. #3
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    Quote Originally Posted by happydan View Post
    In your audio settings, which driver is selected for the audio interface? Make sure it's the ASIO driver. Check your latency settings. Turn the sample size up and see if it helps. I run my setup at 512 samples with 5 stereo channels at 48kHz without problems (macOS though).

    Are you running it all through a hub?
    Make sure the audio interface is plugged directly into the computer.
    Make sure you have a powered hub for everything else.
    Try a different USB port.
    Try a different USB cable.
    The Traktor Audio 6 (ASIO) driver is selected. The latency with 512 samples is 17ms. I tried various sample sizes, but it does not help unfortunately.

    The sound card is directly connected to the laptop through USB. I have 2 USB 3.0 ports with powershare. I tried both, but I keep having the same problem. At another forum someone said that powershare might cause the problem. When the processor needs more power, it cuts the power from the USB ports. The strange thing is that it also occurs when the laptop is connected to the power cable.

    I don't use a hub, but the poster on the other forum advised to use a powered hub. I'm a bit hesitant to do that, since then I have to bring yet another device to gigs (which can break and cause trouble). I hope I can solve it somehow with other drivers.

  4. #4
    Tech Guru happydan's Avatar
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    A&H Xone:62 | 2 x NI Kontrol X1 MK2 | 2 x 1210s | TSP2 | Audio 10 | Apple Macbook Pro 13 inch | Sennheiser HD7 DJ | Ableton Push
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  5. #5
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    It's solved!

    I put my specs here, so people with the same laptop and problems can find this thread.

    Dell XPS 15 (9560)
    Intel Core i7 7700hq
    16GB DDR4 RAM
    Nvidia Geforce GTX 1050

    I checked my latency with LatencyMon and there were several drivers and software causing latency. One of them was Dell System Detect. I uninstalled that. That helped a bit.
    Then I installed new drivers for my wireless network card, internal sound card, GPU and thunderbolt controllers from the Dell website. I thought I had the latest, but there were a couple of newer versions.

    Then I started DJing with Traktor while running LatencyMon again. I noticed that when I use the laptop without the power cable there is higher latency.

    I followed these Windows optimization tips: https://www.sweetwater.com/sweetcare...-optimization/
    That helped a lot! I think a couple of USB power management settings caused most of the problems.

    Now I've played for an hour and didn't hear a glitch. However, LatencyMon still says that there are a couple of drivers causing latency, but it's not noticeable. Most of them have to do with the WiFi card. To be extra safe while performing it's best to turn that off in the device manager. I checked it and my latency is much lower now.

    Thanks so much for helping!

  6. #6
    Tech Guru happydan's Avatar
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    Quote Originally Posted by Zandah View Post
    It's solved!

    I put my specs here, so people with the same laptop and problems can find this thread.

    Dell XPS 15 (9560)
    Intel Core i7 7700hq
    16GB DDR4 RAM
    Nvidia Geforce GTX 1050

    I checked my latency with LatencyMon and there were several drivers and software causing latency. One of them was Dell System Detect. I uninstalled that. That helped a bit.
    Then I installed new drivers for my wireless network card, internal sound card, GPU and thunderbolt controllers from the Dell website. I thought I had the latest, but there were a couple of newer versions.

    Then I started DJing with Traktor while running LatencyMon again. I noticed that when I use the laptop without the power cable there is higher latency.

    I followed these Windows optimization tips: https://www.sweetwater.com/sweetcare...-optimization/
    That helped a lot! I think a couple of USB power management settings caused most of the problems.

    Now I've played for an hour and didn't hear a glitch. However, LatencyMon still says that there are a couple of drivers causing latency, but it's not noticeable. Most of them have to do with the WiFi card. To be extra safe while performing it's best to turn that off in the device manager. I checked it and my latency is much lower now.

    Thanks so much for helping!
    I doubt you'll ever manage to get rid of all DPC issues. It's the nature of the Windows architecture. If it works, it works.
    A&H Xone:62 | 2 x NI Kontrol X1 MK2 | 2 x 1210s | TSP2 | Audio 10 | Apple Macbook Pro 13 inch | Sennheiser HD7 DJ | Ableton Push
    read: http://djworx.com/author/dan-morse
    talk: http://facebook.com/bleephudds
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  7. #7
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    Quote Originally Posted by happydan View Post
    I doubt you'll ever manage to get rid of all DPC issues. It's the nature of the Windows architecture. If it works, it works.
    I hope it will stay stable. At my previous laptop with Windows 7 it worked fine for years.
    I agree that it's ridiculous that you have to disable the network card, graphics card or any other hardware to have a glitch free performance.

  8. #8
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    Quote Originally Posted by Zandah View Post
    It's solved!

    I put my specs here, so people with the same laptop and problems can find this thread.

    Dell XPS 15 (9560)
    Intel Core i7 7700hq
    16GB DDR4 RAM
    Nvidia Geforce GTX 1050

    I checked my latency with LatencyMon and there were several drivers and software causing latency. One of them was Dell System Detect. I uninstalled that. That helped a bit.
    Then I installed new drivers for my wireless network card, internal sound card, GPU and thunderbolt controllers from the Dell website. I thought I had the latest, but there were a couple of newer versions.

    Then I started DJing with Traktor while running LatencyMon again. I noticed that when I use the laptop without the power cable there is higher latency.

    I followed these Windows optimization tips: https://www.sweetwater.com/sweetcare...-optimization/
    That helped a lot! I think a couple of USB power management settings caused most of the problems.

    Now I've played for an hour and didn't hear a glitch. However, LatencyMon still says that there are a couple of drivers causing latency, but it's not noticeable. Most of them have to do with the WiFi card. To be extra safe while performing it's best to turn that off in the device manager. I checked it and my latency is much lower now.

    Thanks so much for helping!
    Hello; I'm having issues with my traktor pro 2 and S8 deck. I have the Dell XPS 9560 with 16GB and I7 7th generation processor. I'm experiencing the waveforms stuttering and lagging. I noticed you were having the same issues and seemed to resolve. I have already went to Dell and downloaded all available updates for drivers. I'm not having any audio pops or glitches with 48HZ and sample of 196 with 2MS USB buffer. Can you provide any guidance? I thought this machine was going to be a beast; but it seems that my older laptops were managing the Traktor softwear and controller alot better. Thanks for your help

  9. #9
    Tech Mentor ragverp's Avatar
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    check your graphic driver and or settings, a lot of issues with the s8 were caused by the graphics card, the s8 relies on your computers graphics card for the screens on the s8
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  10. #10
    DJTT Moderator Dude Jester's Avatar
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    Glad you got it sorted. Had my audio 6 for over 5 years and everything runs sweet on my windows 10 laptop.
    Acer E5 i7 2TB 16GB ~ 512GB SSD ~ WIN 10 ~ TSP 2.11 ~ AUDIO 6 ~ X1 ~ DN-X1600 ~ X1 ~ SPECTRA ~ TWISTER ~ ATH-PRO500 MK2 ~ AT2020




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