Dear Sennheiser Staff,
I write to you regarding my HD 25-1-II (70 Ohms) headphones.
These were purchased, by me, locally from a bricks and mortar retailer (StoreDJ) on XXXX 2013 in Brisbane, Australia. The tax invoice number is XXXXX.
In approximately October 2015, I noticed that the signal from the right side ear cup would cut out very rarely. My understanding is that at this point in time the headphones would have been out their warranty period. While the issue was a little bit perplexing, it wasn't problem enough for me to look into spending money for a solution.
This issue has progressively worsened over time. The last six months with them has been almost intolerable.
After identifying that the cable wasn't the issue, I started to look for a replacement ear cup assembly to purchase. Although not particularly pleased about having what I consider to be a faulty set of headphones, I accepted that I may have just been 'unlucky', based upon the positive comments and 'industry standard' comments that attach this product. On this basis, I figured they would be worth repairing and that my experience is an anomaly.
However, as I began to look further on the internet, it became apparent that this issue is absolutely not limited to my anecdote whatsoever; in fact, it is a well known issue. Subsequently, I have not (and will not) purchase a replacement earcup for these.
The purpose of my email is to express my opinion and ask questions as outlined below:
1.) While these may only be a $265 pair of headphones, to continually release a product, with a known flaw that renders them useless, is nothing short of outrageous.
2.) Has the issue been resolved at a manufacturing level? If so, can you please provide me with detail?
3.) Why have Sennheiser not acted responsibly, and offered acknowledgement of and a voluntary fix for affected units?
I look forward to receiving your response.
Kind Regards,
Emmett
Dear Emmett XXXX,
Many thanks for your enquiry. Please note there is no manufacturing flaw with the Sennheiser HD 25 headphones.
Spare parts for all Sennheiser headphones can be purchased online by visiting
https://en-au.sennheiser.com/accesso...apsules--65r--
Alternatively, if you wish, you can pick up the spare parts directly from our warehouse, (address below) during business hours, Monday – Friday, 9:00AM – 4:30PM
Sennheiser Australia Pty Ltd
Unit 3, 31 Gibbes Street
Chatswood NSW 2067
We trust this information is useful. If you need more assistance, please contact our spare parts department on 1800 648 628.
Regards,
Sennheiser Service Team
David Robertson
Sennheiser Australia Pty. Ltd.
http://en-au.sennheiser.com
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