NI Moderators - Almost at the point of selling ALL Native Instruments Gear

I am so F*******g sick of the run around i get every time I try to use NI support.

I am a huge fan of NI and Traktor, even to the point where I teach DJing only with their products.

I am legal, licensed and have paid (without question) for every update and bought new products as they were launched.

I have had the same trouble ticket open for months now and they don't even READ them, today i got a response after waiting over two weeks (this was a reply from me to them saying please answer my outstanding ticket) and they didn't even read the question I posed.

If anyone on here has any influence over NI support, please have them look at this with their eyes open !

NI Ticket - 2011101810003021


All I wanted is my serial number which seems to have not been entered into the registered software section. I have TWO TSP 2 systems, completely different, with only one registered serial ..I have paid twice and I remember getting the second serial ... but it's been lost somewhere.

Not much to ask for is it, however NI seem to want to make everything as difficult as they can.

So much so that I feel like moving over to Serato and twitch.

PS i tried to post this on the NI forum, but it seems that complaints or ticket enquiries get "lost" in publication.

Feel for you chap - but I'm not sure what you expect us to do over here?

Hopefully one of the moderators here has some influence with NI. I can't post direct on the NI site (not sure why as that was my first port of call).

Perhaps someone here has a direct email address of their support manager .. I don't know, just hoping for a little nudge in the right direction.

I can't sit on the phone all day to Germany hoping to be transferred to the right department (that would cost about the same as buying another licence)

So i am looking for a little help.

karlos might be your guy ;)

You're on the wrong forum. The only NI moderator on here is Karlos. PM Keir @ NI on the NI forum.

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Originally Posted by lethal_pizzle

You're on the wrong forum. The only NI moderator on here is Karlos. PM Keir @ NI on the NI forum.

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Thankyou for your input, I know that ... but i can't seem to get a post on the NI forum. thats why i am asking for hep here ... i said this in the previous posting.

I will contact Karlos directly

Right. Well, you can always contact them by telephone.

Pro tip: store your serial numbers and forum passwords in an encrypted file in Dropbox or similar.

Quote:

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Originally Posted by lethal_pizzle

Right. Well, you can always contact them by telephone.

Pro tip: store your serial numbers and forum passwords in an encrypted file in Dropbox or similar.

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how do you encrypt DB? truecrypt or is there some other easy way?

Quote:

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Originally Posted by lethal_pizzle

Right. Well, you can always contact them by telephone.

Pro tip: store your serial numbers and forum passwords in an encrypted file in Dropbox or similar.

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Or an actual physical safe :)