But it still isn't finished for everyone as I haven't added any hardware other than Maschine.
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But it still isn't finished for everyone as I haven't added any hardware other than Maschine.
Why would a 'Support Agent' - who are there to advise on hardware and software technical issues (at install level) have any knowledge of which lines of script to add to your command script...???Quote:
Originally Posted by spencer4hire
That's not their remit. They probably aren't even allowed to do so.
Maybe try get hold of a developer or.......... just ask NI to send you the Uninstall Tool that does all this anyway.
This used to be a free download from their support site. Any clue why it got taken down?Quote:
Originally Posted by Karlos Santos
My question wasn't about my code. It was about exactly where does Native Instruments install files for OS X. The online documentation they provide is incomplete or rather it's inaccurate. However tech support is unaware of this being an issue. Their support is more or less ignorant of anything technical. I think my "moron" quote stands- you may disagree- let us move on please.Quote:
Originally Posted by Karlos Santos
Also just a note, they will not put a user in contact with their developers. Do you know any?
The Tech Support person I was talking to was unaware of the uninstall script and denies that it ever existed. I remember using it in the past; it's odd that it's gone.Quote:
Originally Posted by padi_04
I don't know. I still have it. It was moved to the Protected section before it disappeared. The last conversation I have on record with the Senior Quality Assurance Engineer regarding the tool was 2 years ago. There have been issues with the OS X version in the past though.Quote:
Originally Posted by padi_04
Support agents don't write the Knowledge Base articles. They can only advise as best they can with the documentation they have.Quote:
Originally Posted by spencer4hire
Factually incorrect.Quote:
Originally Posted by spencer4hire
I strongly disagree and any intelligent person would not use the word "moron" just because someone cannot help in what is not a support agents roll.Quote:
Originally Posted by spencer4hire
I know.Quote:
Originally Posted by spencer4hire
Yes.Quote:
Originally Posted by spencer4hire
If an agent said that then they are mistaken or maybe they were not an agent at the time and are unaware that it ever existed.Quote:
Originally Posted by spencer4hire
Either way I can ask if the tool will be made available again if you wish.
Thank you, I don't count on it being available anytime soon and a DIY solution is IMHO acceptable.Quote:
Originally Posted by Karlos Santos
Please ask your developer contact where Native Instruments software installs their products drivers, software and any other associated files. I need specific directory paths and file names.
For example in the list below you'll notice I have "Maschine*" which wild cards all files/dirs named Maschine. However there are other products Native Instruments creates other than Maschine and I would like to know where those install as well.
Please don't hesitate to ask questions if I am being unclear.Code:/Applications/Native\ Instruments
/Library/Preferences/com.native-instruments.*.plist
/Library/Audio/Plug-Ins/Components/Maschine*
/Library/Audio/Plug-Ins/VST/Maschine*
/Library/Application\ Support/Digidesign/Plug-Ins/Maschine*
/Library/Application\ Support/Avid/Audio/Plug-Ins/Maschine*
/Library/Application\ Support/Native\ Instruments
~/Library/Preferences/com.native-instruments.*.plist
~/Library/Application\ Support/Native\ Instruments
/System/Library/Extensions/NIUSB*.kext
/Library/Audio/MIDI\Devices/Native\ Instruments
~/Library/Application\ Support/Native\ Instruments
THANK YOU FOR THE HELP! :D
Alternatively you could send your friend the GitHub source URL and ask them to contribute there.