Getting ripped off from craigslist? can someone offer some help please

I bought a Audio 8 + TSP1 serial from craigslist for $250 and I was told the serial # was deactivated....the serial wasn't deactivated.

I talked to the guy before I purchased it and he seemed like a real nice guy. After finding out it wasn't deactivated he said he would take care of it.

He sent a e-mail to NI to deactivate it and he also sent me the ticket number. They sent him an e-mail to confirm some info in order to deactivate the serial # and he supposedly responded (according to him) but not according to NI, I called and NI said they never received an e-mail.

It's been over two weeks...he says he's sent the information they have requested and talked to them and gave them the information over the phone & has uninstalled service center from his computer. He told me he doesn't know what else he can do.

Any serious suggestions for what to do now? :(

Take away a valuable lesson from an awful experience?

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Originally Posted by rotebass

Take away a valuable lesson from an awful experience?

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:glare:

Well, it doesn't sound like the seller was ripping you off as if he was he never wouldv'e sent them an email in the first place. Sounds like a "paperwork issue" I'd ask the seller nicely to resend whatever info he thinks he sent and then follow up with NI. Is the sller relatively local to you?

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Originally Posted by SirReal

Well, it doesn't sound like the seller was ripping you off as if he was he never wouldv'e sent them an email in the first place. Sounds like a "paperwork issue" I'd ask the seller nicely to resend whatever info he thinks he sent and then follow up with NI. Is the sller relatively local to you?

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Yeah thats what I was thinking...why would he go through all that trouble.

Yes he is local.

I'm guessing it's some bureaucratic BS/Paperwork. Maybe ask NI and or the seller what info they need and see if the seller will give you that info to give to them. Just try to be positive and nice when dealing with the seller as it sounds like they want to do the right thing.

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Originally Posted by SirReal

I'm guessing it's some bureaucratic BS/Paperwork. Maybe ask NI and or the seller what info they need and see if the seller will give you that info to give to them. Just try to be positive and nice when dealing with the seller as it sounds like they want to do the right thing.

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Thats what I'm trying to do it's just a little frustrating because its been over 2 weeks since I told him it was not deactivated. NI wouldn't tell me exactly what information needed to be provided but it has to be sent from his e-mail account anyways.

start a new ticket with NI. dont tell them about the other issues with the other guy. just email them with your current serial # and say you want a new serial to activate the trial for TP2 so you can be up to date when 2.5 comes out.

if you really want tsp then you might have to upgrade. dunno if they give that out for free but from my experience they have been very loose with giving out tp2 serials.

He needs to call NI. They have an office in CA and should be able to sort this out. Their service via e-mail is often lackluster, but their phone support tends to be good.

I had the same issue with my s4 when I bought it used. NI sent me a form and told me to fill it out and send it to them to transfer ownership. I can pm that to you if you'd like.

I just called NI and deactivated my serial in less than a couple minutes. Just call the dude set a time to meet have him call them in front of you and get it taken care of if hes for real about he will have no issue doing that. Otherwise take away a lesson like the first post said and have people call during the sale from now on.

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Originally Posted by keeb

He needs to call NI. They have an office in CA and should be able to sort this out. Their service via e-mail is often lackluster, but their phone support tends to be good.

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He has tried calling NI and I have also...they just us that the form needs to be filled out online and responded to via e-mail.
K.D. from NI told me that it cannot be deactivated over the telephone it MUST be done thought email...even after all of the problems he has been having.

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Originally Posted by DStridium

I just called NI and deactivated my serial in less than a couple minutes. Just call the dude set a time to meet have him call them in front of you and get it taken care of if hes for real about he will have no issue doing that. Otherwise take away a lesson like the first post said and have people call during the sale from now on.

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I don't know how you did that. :/
I've spoke with multiple people and they all have told me that it cannot be done over the telephone, even after I gently insist.

Er.. Get your money back? hahaha.. I don't see what the problem here is, you paid a local guy 250 for the traktor serial, and it doesn't work for whatever reason, and he is saying "sorry idk what else to do", how about he gives you your money back.

I think i'm missing something.

I swear that after I bought Scratch 2 Duo and then bought a S4 a couple weeks later. I wanted to take S2D back to guitar center and they told me I had to deactivate it before returning it. I went out in the parking lot called NI deactivated it walked back in and got cut a refund check.

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Originally Posted by papayankee

I don't know how you did that. :/
I've spoke with multiple people and they all have told me that it cannot be done over the telephone, even after I gently insist.

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The art of dealing with customer service: Once you learn that they can do something, don't accept anything less. Use any faulty logic they bring up against them, and save yourself time by insisting on talking to a supervisor at the first opportunity. "If you can't help me, kindly transfer me to someone who can" often works wonders. There is no good reason that they shouldn't be able to do this over the phone, and most of the "I can't do that" in customer service is code for "you're going to have to be more insistent."