File Quality Disputes On Purchased Tracks
Im sure we've all had experience with this at least once. You buy a track and it skips in one point or it peaks or it cuts off half way through, etc.
What have been your experiences and with what vendors?
I've usually had tracks that are pretty obvious (like it cuts out half way through, etc) and this is easy to dispute. In these cases its been fine with Beatport and Itunes (they'll either issue a credit or allow a redownload)
Recently I've had tracks that were harder to "prove" I guess (not to me since it sounds as plain as day but to the vendor). And the more I think about it, the more it pisses me off.
This would not fly with CDs or Vinyl. With either if these, if its scratched...its scratched and its pretty easy to tell. But with MP3 or whatever format...it's sometimes your word against theirs when it comes to sound quality.
I had 2 tracks in question recently. One I didnt bother bringing up to the vendor since the rest of the track was fine but in 2 parts it was clipping loudly. Now...could this be a problem with encoding, the particular file they received as a master and if so...who is to say they just dont ignore it unless hundreds of other people bought and complained about this track that you did.
An other track Im in dispute right now for is the same issue. The track seems fine until about 1min into the song and then a very audible crackle is heard....almost like a vinyl effect but it does not sound intentional like it was actually recorded as part of the track by the artist. Currently the guy Im dealing with assures me his word is better than mine...but the anomaly exists after the 3rd download. Im NOT trying to go purchase this track again from an other vendor to compare either.
