Native Instruments After Sales Service
I bought a Kontrol F1 a few months ago. It works fine as a Remix Deck controller but i'm unable to use it in MIDI Mode on my Macbook Pro. Under the Control Manager when i'm trying to select the IN & OUT Ports for my mapping "F1" doesn't show as an option. However it works fine when I use it in a different computer. Very weird!
So I mailed them about this on 1st May, 2014. Since then we'v exchanged quite a few emails discussing the issue & trying to resolve it, It didn't work out. Tried all the common procedures they asked me to, None of it worked out. The last mail I received from them was on June 6, Since then haven't received any replies. I have mailed them 4 times since then asking for a reply to resolve this or get the hardware replaced since its brand new, No reply.
Really Pissed & Dissapointed with this service. Not at all expected from NI. Any ideas on what to do ? My whole purpose on buying this was to use it in MIDI Mode but its not working so its of no use to me. Any help would be appreciated.