akai mpk mini problems

[lqzeng]

Hey guys,
I'm new here so I'll try not to be too noobish.

I've looked over the search and can't find anything that relates to my problem so here goes:

I recently got an akai mpk mini and use it with ableton. I've found that the middle E key doesn't work. Would you reckon it was some kind of programming error or hardware?

Here's a video of said problem:
http://www.youtube.com/watch?v=Wap2S4entRs

thanks in advance.

[safefire]

It sounds like a hardware problem more than anything else, but give it a go inside another piece of software (Traktor?)

If the key works elsewhere, then it's probably something between the MPK and Ableton, but if it's universally broken, then there's a good chance it's a hardware problem.

Try having it RMAed, or if you're really frisky with hardware and electronics, opening it up and fixing it yourself

[MiL0]

its a new product that's almost certainly still under warranty... take it back to the shop!

[mostapha]

Was it just me or does your low D also not work?

Yeah…just exchange it for a new one and let the shop deal with getting a replacement if you can. If not, I'm sure Akai has a warranty of some kind…look that up.

I have a keyboard that has an Eb that just doesn't work. If it weren't old and basically given to me, I'd have done the same thing.

[lqzeng]

Hey,
Thanks for the replies guys. I've tried it with FL Studio, and the velocity meter in the top left doesn't register anything. I hope that I'll be able to exchange for another one, seeing as this is an international eBay transaction.