USB connector broken on Kontrol S4

[Abyrne7]

Hey TechTools,
I have a big issue with my S4. I noticed the USB connection was a bit loose while practising last night so I went and bought a new cable assuming that the cable was the problem. When plugging in the new USB cable today the unit is lifeless. No LED's no computer recognition. I'm running a MacBook pro and I keep getting the error message which I attached to this thread. It basically says that the unit is drawing too much power. The USB connector on the S4 still feels loose when the cable is plugged in. I tried every physical variance possible to fix the issue. Different power sockets in my house, different USB cables and on different computers, installed the newest drivers, cleaned the USB connector with alcohol. Nothing works its still lifeless with the error message popping up. The message also appeared a couple times when the unit was not even on, with just the USB cable plugged in the unit. Would there be current flowing through the unit even when its turned off? I could solder a new USB connector to see if this is the problem but i would assume this would void my warranty, if I still have one (Whats the typical S4 warranty anyway?) Do you think its worth it to solder a new USB connector to the S4? It could be multiple issues which is my main concern. Help Please. I have a gig tomorrow which is not to mention my girlfriends birthday party so she is just as upset as me.

[Abyrne7]

I forgot to post the print screen of the pop up image and I cant right now but like I explained it said the unit was drawing too much power and that the USB outlet will become disabled. From google research it's a pretty common pop up that appears in Macbook pros due to various reasons. So i guess my main question is...

Has something like this happened to anyone else before? And how did you resolve it?

Whats the warranty involved for the S4? I couldnt seem to find information concerning this anywhere. I bought mine off the DJTechTools store around when the first batch came out. If I open the unit and get someone to replace the USB connector do you think it is worth the risk of losing the warranty? (If there is one). Im worried of some other hardware problem which could have occured also.

I contacted support from NI but they have yet to get back to me and this was 3 days ago I contacted them.

[Scaper7]

I have 2 Kontrol X1s and Maschine. All 3 units are showing signs of loose USB connectors and all need resoldering. It seems to be part of the build standard on this range of hardware.

[Abyrne7]

Same thing happened to my VCI 100 and I got a technician at my University to help me solder a new one on. I just found out that openeing it will infact void the warranty.

I guess my only question now is. Can a damged USB port cause other issues within the unit after excessive attempts to use it when its not working properly??

My options are; send it back to NI to get it fixed (if they take it at this point) and wait probally 3 months for them to fix it. I have many gigs coming up with no back up controller and no CD book for CDJ's (bad idea).


Or bring it to a specialest to solder a new USB connector on. If the unit still has some underlying problem Im screwed and warranty void. On the other hand if it works then I have my S4 back in only a couple days and I continue gigging as normal.

[JSM]

Email Eans team directly seeing as they are your supplier. Failing that, call NI directly and explain the situation. Most RMA's/repairs take a few days just down to the administration. The chances are you won't even get a repair, i understand in the first three years they "swap out", so you'll get a new unit. (there are moderators who can confirm this)

Also do you have a PC to test it into, it maybe something unusual going on with the MAC?

IN future, leave the USB cable connected if you can, I have one installed in the flightcase, so it never has to be removed, and thus never touches the USB port.

[djbassaddict]

You should've had some premixes for your gf's party man :/

[deejayjsin]

I have 2 Kontrol X1s and Maschine. All 3 units are showing signs of loose USB connectors and all need resoldering. It seems to be part of the build standard on this range of hardware.

My X1 is having the same issue, is resoldering the only way to fix the loose USB connector?

[Abyrne7]

My X1 is having the same issue, is resoldering the only way to fix the loose USB connector?

Yes, Im sending my unit back to NI for repairs. A new DJ protocol that functions the same as a USB should be made for DJ hardware that can handly more durability.

[deejayjsin]

Yes, Im sending my unit back to NI for repairs. A new DJ protocol that functions the same as a USB should be made for DJ hardware that can handly more durability.

I think that NI has to really address the USB issue, now I'm dreading the day it happens to my S4...about how long will it take NI to get your X1 back to you?

[souldancer]

Yep, it just happened to me. The whole usb socket is loose and will be pushed inside when i push the cable.

the guy who fixes all my dj related stuff is gonna work on it this week. hope for the best. Had to bring out the xone db4 on the beach and i don't like that, with all the sand, dust and sea salt air.