order #21471

[pARtybOy]

hello,I did a purchase on DJTT store last wednesday (6th april), I didn'tget any purchase confimation email/or shipping email,and I emailed orders@djtechtools.com 3 times now, and no reply.
I hope the order as been processed and shipped
Looking forward,
Thank you,
Best regards

[photojojo]

They're closed Friday through Sunday so if you sent an email Thursday night they may not have even seen it until yesterday. I forwarded your message along to Zach.

[ZachDero]

Hey Daniel,

Unfortunately my emails were getting sent back every time I tried to email you. I imagine the same problem happened with our shipping confirmation emails. YOur order was sent out six days ago.

[pARtybOy]

the package arrived today!I will do the upgrade tonight,and give a feedback later...

[photojojo]

Glad you got everything sorted.

[pARtybOy]

just came from the post office,and I have to say I'm pretty dissapointed!only the Chip arrived,where is the cable????????????
of course I don't have a confirmation email from DJTT about the purchase(described on 1st post), but here is a copy of the email from PayPal

$44.02 USD 1 $44.02 USD
Subtotal $44.02 USD
Total $44.02 USD
Payment $44.02 USD
Charge will appear on your credit card statement as "PAYPAL *DJTECHTOOLS"
Payment sent to orders@djtechtools.com

Invoice ID: #21471.1

so what now?

[djproben]

I think you have to get your own cable But as I recall it wasn't hard to find one. A little trickier to use on a Mac than PC but it worked.

[EuphoricF]

I think you have to get your own cable But as I recall it wasn't hard to find one. A little trickier to use on a Mac than PC but it worked.

+1
The upgradekit comes without serial cable...
You need to get one by yourself.

[pARtybOy]

@djproben & EuphoricF you're not beeing helpful at all,check the store and see that the Firmware chip is 25$, firmware chip+cable 35$ + 10$ of shipping and thta is waht I payed for... http://store.djtechtools.com/collect...-upgrade-cable
C'mon guys get a grip,and quit the useless talking...

[Chubbz]

@partyboy

dont get too angry dude... was an honest mistake.... when DJTT first started selling the update chip there was no cable offered so they must have assumed that it was still like that... even i thought the same... i am sorry to hear that your missing a cable same thing happen to my order but was not DJTT faults so i suggest you email them again and tell them your story... zach has been very helpful in solving my problem they even sent me a replacement for my lost items

chubbz