S2 went back

[smiley4822]

YEsterday I sent my s2 back to native interments in LOS Angles.The usb port broke like some many others. I'll be getting new one next week. NI does act on their warranty, so far had no problems plus they pay for shipping. only had my s2 three weeks.

[fuzz]

Did you have to register it for the warranty? How long is their warranty?

[smiley4822]

yes, i registered warranty. it is for 1 year.

[smiley4822]

§ 8 Warranty
The other contracting party may assert warranty claims provided that it has duly complied with its obligation to examine and complain according to § 377 HGB (Commercial Code). The ordering party shall be obligated to complain in writing about apparent defects within eight days of receipt of the merchandise (the date of receipt of the written complaint by us shall be decisive). Any complaint received later will only be accepted if the ordering party furnishes proof to the effect that it was impossible or unacceptable in the due course of business to make the complaint earlier. The full onus of proof concerning any and all requirements to be met for asserting the claim, notably the defect itself, the date of identifying the defect and the timeliness of the complaint shall be on the ordering company.

Where we are answerable for a defect of the merchandise delivered, the other contracting party’s right shall be confined to subsequent performance. At our election such subsequent performance shall either consist of rectifying the defect or delivery of a substitute item.

In the event that subsequent performance fails, the other contracting party shall be reserved the right either to reduce the purchase price or withdraw from the contract. Subsequent performance shall be deemed to have failed if we are unwilling or unable to rectify the defect/make substitute delivery or if rectification/substitute delivery is delayed beyond adequate time limits for reasons which we are answerable for or if attempts at rectification have failed twice. More extensive claims of the other contracting party, no matter on which legal grounds, shall be excluded.

If we have negligently breached a cardinal or material contractual duty, the obligation to provide compensation is limited to the damage typically foreseeable under the contract.

The warranty period shall be one year for companies and 2 years for consumers, calculated from the date on which the risk has passed. This period is subject to statutory limitation and shall also apply to claims for compensation in respect of damage consequential to a defect unless tort claims are asserted.

Unless provided for otherwise below, more extensive claims on the part of the ordering party – no matter on which legal grounds – shall be ruled out. Therefore, we shall not be liable for damages other than those occurring on the item delivered itself; in particular we shall not be liable for profits lost or any other pecuniary losses of the ordering party.

The above release from liability shall not apply where the damage is based on intent or gross negligence. However, the obligation to compensate shall be limited to the foreseeable damage.

If the buyer is a company, it shall, as a matter of principle, only be the product specification that is deemed to have been agreed with regard to the quality of the merchandise. Any additional public statements, praises or advertising shall not represent a contractual warranty of quality.

[Ftruck]

I'm currently in the process of attempting to get NI to process a warranty repair for my also three week old S4. The tempo fader moves on it's own and is clearly sending out some bizarre HiD signals to Traktor.

I lodged the ticket explaining I had re-calibrated, uninstalled and reinstalled traktor and drivers, even tried it on another laptop and it still did the same thing. Within three hours got an email telling me to rename the traktor settings.tsi file and let traktor generate a new one.

As the issue occurred on two desperate laptops one a Mac one windows 7 the .tsi file was clearly not at fault but I did it anyway. As I suspected it didn't fix anything. I emailed back explaining I had done it and it hadn't fixed the problem and that the same issue appears in their forums and in those cases it was a hardware fault so could I please get a warranty repair done. That was a few days ago and no word back. I just find it irritating considering how quick they got back to me to try some more futile troubleshooting yet it's radio silence when I request a repair.

Sorry for the rant just a little frustrated that it's brand new and has to go back. How did you find their communication time frame when you were organizing your repair?

[smiley4822]

fast. right now their tech are looking at my s2.

[manchild]

Ftruck, That is a common defect that S4/S2 users have, usually on the left side fader. Everyone w/ the issue has said that they have had a good experience when it comes to NI replacing/repairing it.

[Ftruck]

I did eventually get an email back on the 5th(5 days after I requested a repair) from technical support saying that they had forwarded my issue to the hardware repair department and someone would contact me ASAP. 6 days later and I haven't heard from Hardware repair yet. Maybe I'm just unlucky. Don't want to be one of those guys bitching an moaning. I knew the actual repair would take a while, International shipping and all and I am fine with that but I would have expected to at least have a repair organised within what has now almost been two weeks.

[smiley4822]

I'm little upset finding out the hard way that this s2/s4 controller was made cheap. struck you said that it has been 2 weeks since they had your controller ?

[Ftruck]

I wish. I still have the controller. it has been two weeks since I contacted Native Instruments technical support and requested a warranty repair. I'm still waiting to be able to send it to them.