NI Moderators - Almost at the point of selling ALL Native Instruments Gear

**JSM** · 10-25-2011, 05:09 AM

Originally Posted by lethal_pizzle

Right. Well, you can always contact them by telephone.

Pro tip: store your serial numbers and forum passwords in an encrypted file in Dropbox or similar.

Thankyou again. I am already in a bad mood, so excuse me if this comes off rather "offhand"

I have already spent ages on the phone to Germany at my cost, waiting to be connected to the right department (STATED PREVIOUSLY)

The fact that one of my serials numbers is not on NI's system (where all serials are stored electronically) is the problem. I have two payments to NI for two upgrades, but only received (as far as I can tell).

As for the Pro-tip ... I think after 25 years of earning a living through DJ'ing ... my taxman assures me I am already a pro ...

thankyou again for not taking the time to read my post and firing off replies from the hip.

Do you work for NI ? This is the kind of helpful response I get from them.

Apologies if I offended you, but I get offended when people don't read a posting.

**Destrukto** · 10-25-2011, 08:21 AM

Reading thru NI's forum you can quickly learn just how spectacularly pathetic their support is, in all matters. Even their updates seem to break more than it fixes. Hilarious!

**lethal_pizzle** · 10-25-2011, 09:07 AM

No need to take it out on me just because you've lost your serial number, seem unable to operate the correct internet forum, and said you're unwilling to use a telephone.

...anyway, hopefully Karlos will pop along soon and put you out of your misery. I've PM'd your ticket number to him on the NI forum for escalation. Good luck going forward - and backup your important data!

l_p x

**princesultan** · 10-25-2011, 10:49 AM

NI service is the worst and sometimes i just feel like leaving the company altogether. if there were other comparable products i probably would. i emailed them twice at least a month ago and have received no answers. it's pathetic.

**nuke5** · 10-25-2011, 12:08 PM

ive had no problem with NI service

**Karlos Santos** · 10-25-2011, 12:18 PM

I don't understand why this thread is titled "NI Moderators" this is DJTechTools isn't it..?

NI Moderators dont/cant view support tickets, they just have a direct email list to support to push them forward.
Mods dont actually view the ticket. They cant, its private.

Moderators dont hold tickets up or lose them or mess people about with Support issues.

If you want the help of a Mod because you feel that you are getting lost in the Support system you just need to ask one.

**Karlos Santos** · 10-25-2011, 12:24 PM

Whats your NI forum name?
I cant see any moderated posts in the queue under JSM or with the subject of this thread.

Your post may have gone into Moderation for a number of reasons but it will not be moderated just because its a complaint.

**ksandvik** · 10-25-2011, 02:14 PM

I usually have received a response within 1-3 days the few times I had to contact NI. Some never responded but those were feature requests. I would check your spam filters to start with just to make sure those don't filter out responses.