Can we have a poll about satisfaction levels concerning NI and their USB3 problem.

[Nicky H]

Of course Nicky, you're right, everyone should simply hop in their time machine back to 2009 and purchase a USB2 only laptop from there.

I never said that did I?

You made the mistake to buy something and expect it to be future proof for eternaty.

That was my point - you know there are problems, still go ahead and then complain when it doesn't do what they said it wouldn't do - work with USB3..

[squidot]

There was an NEC firmware update to fix an issue with the AUDIO8DJ and it worked, that was until NI changed the driver again.

so let me get this straight. it was working after a firmware update, then you installed a new audio 8 driver and it stopped working? if that's the case just go back to the driver version that was working. if it's not the case, i'm sorry but that is what your sentence just said, though it seems like something you would have tried already.

[JSM]

so let me get this straight. it was working after a firmware update, then you installed a new audio 8 driver and it stopped working? if that's the case just go back to the driver version that was working. if it's not the case, i'm sorry but that is what your sentence just said, though it seems like something you would have tried already.

Just forget it, when you run into problems, i hope no one helps you.

The FW fix was very specific just to fix an Issue I raised with NEC (NI didn't bother and wouldn't participate in the testing), it worked for a while, then a new driver came out, it stopped working. Rolling back to the original driver with 2.5.0 & 2.5.1 will not work, I have to roll back the entire program to 2.1.3 pre-remix decks, pre F1.

I really don't give two tosses about the comments made here by friends of NI or NI moderators, it's the multitude of users that have been shafted over this and the ridiculous "support" levels, the way they speak to so many of their customers that's the issue that needs addressing..

@GULLUM
As for expecting a device to "last an eternity ...HOW ABOUT WORKING RIGHT NOW ? The S4 is the current FLAGSHIP product and it doesn't work on new the majority of new laptops .... but I see you have a VMS4 nd must have already met Flukes support on the VMS forum. Got back to when that device was launched and the vile she poured out to users over that ...go back in their forum it's all there. PS I've also been working with PC's for 30 years, and in that time I've never seen such a shoddy performance over a communication protocol ..ever !


The process of selling is already under-way, I sold one S4 last night and as soon as I can find a bypass for scratch capability, i'll do the same for the rest. It's the ONLY reason I still keep them, because of their hardware lockdown. The X1/F1 will be swapped at the weekend for an Xone K2, then the rest is going.

I have ZERO problems with my Denons. The way it's going is forcing people like myself who have paid a fortune for NI kit to go down a route I thought i'd never have to ... cracking the DVS in order to use Scratch. I am NOT advocating piracy whatsoever, but it maybe the only solution, I've paid FULL price for my scratch systems, and I can't get to use them on my new laptops. The old laptops are not powerful enough.

I wish that the NI fanboys and moderators would stay-out of this and keep this discussion, logical, factual and hopefully we can get some real answers and TIME-SCALES about this.

The point of this discussion is that this problem is NOT NEW, and it's still not fixed, 2 years USB3 has been around, and NI never thought to test it in that environment ?


I just don't get some people, so blinded by stupid loyalty, they can't see that many users are unable to use these products properly due to bad coding/design and they need it resolving.

As I said I don't start these thead's anymore, pretty pointless as they get closed or deleted, but I for one won't sit around, kiss a**es and declare that it's the users fault. When I see stupid "fixes" being published and users stuffing up their machines because of them, I get annoyed.

I hope that every NI fanboy develops a fault soon, and that you receive the same level of support from NI ....

[Jack Bastard]

I just don't get some people, so blinded by stupid loyalty, they can't see that many users are unable to use these products properly due to bad coding/design and they need it resolving.

+1. I've seen some truly idiotic things posted trying to defend the indefensible round here and on the NI boards.

[JSM]

+1. I've seen some truly idiotic things posted trying to defend the indefensible round here and on the NI boards.

@Jack, looks like I'll be seen as a trouble causer again, when all i want is for NI to take ownership of the problem, issue a statement detailing what they are actually doing (not speculating and blaming everyone else!) and a reasonable time for a fully working fix.

I am affected by this yes, but this is not about me per say, it's all those users in the same boat who don't have my level of experience that take the word of the NI moderators as gospel and have stuffed up their laptops, those people sat around unable to connect their S4's to their newly purchased laptop. I even feel sorry for those mac users with Lion and a retina display ......

anyway I guess it will never happen, they'd have to own up about getting it wrong .. and I suppose they are afraid of someone suing them .... i hear calls of "not fit for purpose" suits ....

[squidot]

Just forget it, when you run into problems, i hope no one helps you.

wow. i was trying to help but it's pretty clear you don't see it that way. in any case, you should be happy to know that i have already run into many problems in my years of working with computers, software, and hardware with a lot of issues in the audio realm. some of those issues i received no help from anyone and i got them worked out on my own through trial and error. some of them were even on ni gear.

The FW fix was very specific just to fix an Issue I raised with NEC (NI didn't bother and wouldn't participate in the testing), it worked for a while, then a new driver came out, it stopped working. Rolling back to the original driver with 2.5.0 & 2.5.1 will not work, I have to roll back the entire program to 2.1.3 pre-remix decks, pre F1.

again, i'm not really understanding why you didn't just go back to the previous driver immediately after you updated and it stopped your setup from working. it seems like the first thing that you would have done at that point.

I really don't give two tosses about the comments made here by friends of NI or NI moderators, it's the multitude of users that have been shafted over this and the ridiculous "support" levels, the way they speak to so many of their customers that's the issue that needs addressing..

ok, well im not a friend of ni or their moderators, nor do i see anyone right now who is really. no one is fully defending ni in this thread, but seem to be advocating personal accountability on your part to research gear, computer specs, and issues before you spend thousands of dollars.

The point of this discussion is that this problem is NOT NEW, and it's still not fixed, 2 years USB3 has been around, and NI never thought to test it in that environment ?

i just bought a windows 7 based laptop a few months ago and when i was shopping there were very few laptops i ran into that had solely usb3 ports. a few didn't have any while most had a combination of usb2 and 3. just for your reference my audio 8 works fine in my usb3 port, running the 3.0.0.625 driver alongside traktor 2.5.

i would imagine that ni did test their products in that environment as it does work for users. it's nearly impossible for them to be able to test every configuration out there between different platforms, processors, hardware, software, drivers, etc. they have to work on these things as issues arise within the community and decide how much time they can spend based upon how many users are affected. unfortunately that's business and there is a list of priorities that they follow that you are i may not agree with.

it's also very tough to deliver an accurate timeline when troubleshooting intermittent issues on various systems. did they tell you they were looking into it?

I just don't get some people, so blinded by stupid loyalty, they can't see that many users are unable to use these products properly due to bad coding/design and they need it resolving.

i think the same can be said about you only in reverse. you are so blinded by your anger and frustrations that you lash out at people who are having normal experiences with ni products who are suffering very few issues, which is probably most users. no equipment or software is without faults and i am fairly confident that ni wants their products to work on as many setups as humanly possible. it's just bad business sense for them not to strive for that. the reality of the situation is that it usually isn't that simple.

As I said I don't start these thead's anymore, pretty pointless as they get closed or deleted, but I for one won't sit around, kiss a**es and declare that it's the users fault. When I see stupid "fixes" being published and users stuffing up their machines because of them, I get annoyed.

I hope that every NI fanboy develops a fault soon, and that you receive the same level of support from NI

i'm not going to read through pages of the ni forums to see a moderator being mean to you, or declare that it's your fault, or these "fixes" you are talking about, but i can see why they get closed or deleted from this thread. you aren't really looking for help with your issues. you are looking to create negativity towards a company you seemingly hate due to your experiences with them...which is fine honestly. i get it, but you are going to have a tough time convincing people who have good experiences with their products to side with you when you wish them hardware failure and call them stupid fanboys.

[JSM]

wow. i was trying to help but it's pretty clear you don't see it that way. in any case, you should be happy to know that i have already run into many problems in my years of working with computers, software, and hardware with a lot of issues in the audio realm. some of those issues i received no help from anyone and i got them worked out on my own through trial and error. some of them were even on ni gear.


again, i'm not really understanding why you didn't just go back to the previous driver immediately after you updated and it stopped your setup from working. it seems like the first thing that you would have done at that point.



ok, well im not a friend of ni or their moderators, nor do i see anyone right now who is really. no one is fully defending ni in this thread, but seem to be advocating personal accountability on your part to research gear, computer specs, and issues before you spend thousands of dollars.



i just bought a windows 7 based laptop a few months ago and when i was shopping there were very few laptops i ran into that had solely usb3 ports. a few didn't have any while most had a combination of usb2 and 3. just for your reference my audio 8 works fine in my usb3 port, running the 3.0.0.625 driver alongside traktor 2.5.

i would imagine that ni did test their products in that environment as it does work for users. it's nearly impossible for them to be able to test every configuration out there between different platforms, processors, hardware, software, drivers, etc. they have to work on these things as issues arise within the community and decide how much time they can spend based upon how many users are affected. unfortunately that's business and there is a list of priorities that they follow that you are i may not agree with.

it's also very tough to deliver an accurate timeline when troubleshooting intermittent issues on various systems. did they tell you they were looking into it?



i think the same can be said about you only in reverse. you are so blinded by your anger and frustrations that you lash out at people who are having normal experiences with ni products who are suffering very few issues, which is probably most users. no equipment or software is without faults and i am fairly confident that ni wants their products to work on as many setups as humanly possible. it's just bad business sense for them not to strive for that. the reality of the situation is that it usually isn't that simple.



i'm not going to read through pages of the ni forums to see a moderator being mean to you, or declare that it's your fault, or these "fixes" you are talking about, but i can see why they get closed or deleted from this thread. you aren't really looking for help with your issues. you are looking to create negativity towards a company you seemingly hate due to your experiences with them...which is fine honestly. i get it, but you are going to have a tough time convincing people who have good experiences with their products to side with you when you wish them hardware failure and call them stupid fanboys.

Yawn ................. show me one post where you have actively tried to help a user with this issue, I can show you many of mine .... and an equal amount where I have offered an explanation and it's been deleted or closed because NI don't like it.

If you don't agree with me, please refrain from commenting unless you have something truly inspiring to offer, there remains the fact that MANY users can't use the FLAGSHIP & CURRENT product on modern laptops ...that still remains a FACT.

FACT - NI haven't issued a statement regarding this problem, either in the "Off the record sections", or to the users regarding the timeline expected for a fix. The moderator statements vary widely and are often wrong, they are guilty as many are thesedays off simply repeating something they've been told, rather than testing it, and even issuing a step by step guide.

So you say your ADJ8 is working, that's excellent news, however the same cannot be said for everyone. Is that so difficult to comprehend?

As for why the things are closed, I offer TESTED, ACCURATE AND DEFINITIVE SOLUTIONS, backed with a guide and sometimes even a video, so when they publish stupid things that I know from 30 years experience I point out not only what is wrong I say WHY it's wrong and include details and where possible references.

they don't like that .... everytime I do something in life I usually have though hard about WHY something happens, I'm an engineer and I am trained to think in this way. I would expect nothing less from my "peers".


I try my very best to HELP people in this world, maybe I'm an idiot, maybe I should join the would or fanboys and haters, forget about correct solutions and accurate information ..and say to the world ..."so **ck, should have bought a Mac". Or simply "It's doesn't work so **ck off complaining".

It's such a nice world we live in now isn't it? Help a fellow man ...nah ...f**k him and his problems, I don't have them so they don't exist.

You know it's funny, when I first started with shared information of BBS systems back in the 80's, people were proud to share information and took pride in accuracy, accountability etc.... now someone tries to help a fellow user and it's turns into a slanging match, ultimately pi**ing off that person they refuse to help any more ...

As I said before, I can't wait till you have a problem, and they turn to you and say "it's your fault" you are on your own.

NUFF SAID - and I'm far from being angry, i'm trying to help those in difficulty ... what did you you do today ?

[Jack Bastard]

i'm not going to read through pages of the ni forums to see a moderator being mean to you, or declare that it's your fault, or these "fixes" you are talking about, but i can see why they get closed or deleted from this thread. you aren't really looking for help with your issues. you are looking to create negativity towards a company you seemingly hate due to your experiences with them...

There's one of those idiotic things I was talking about.

You can't be bothered to read what's gone on, but are fully prepared to make a snap judgement about it? Well done. Very helpful.

[JSM]

There's one of those idiotic things I was talking about.

You can't be bothered to read what's gone on, but are fully prepared to make a snap judgement about it? Well done. Very helpful.

@Jack, it's what I've come to expect now .... I may as well join the masses with a ... "f*ck you all", "mine works that's all that matters", but you know, I can't do that, I was trained to solve problems, not ignore them and I hate to see users suffering because of something that could be fixed ....

Say goodbye to the "caring sharing" world and welcome to "f*ck you" attitude.

Jack I don't know you but I guess we'd get along fine ...LOL, but i'm bowing out of this now, I just can't be bothered anymore, someone else can take the reigns and I'll go back to building controllers, if someone needs help they know where to find me, I'll never refuse to help a fellow man - AS MANY ON THIS BOARD KNOW FIRST HAND., just PM me and I'll do what I can for you.

[photojojo]

Yawn ................. show me one post where you have actively tried to help a user with this issue, I can show you many of mine .... and an equal amount where I have offered an explanation and it's been deleted or closed because NI don't like it.

When you say yawn that's dismissing someones opinion as boring and worthless. I understand your frustration with the problem not getting fixed, but you have to remember a large number of the members on here don't go to the NI forums so they're not familiar with your struggles. They don't know that hundreds of people may have said the same exact thing that they just said to you. Because of that when you dismiss their comment as worthless they get defensive. That combined with the way you feel about having to deal with this issue for way to long will just lead to arguing and nothing beneficial. I suspect that's why you have had some threads closed.

We will not close a thread simply because you or anybody else is being critical of NI, but we will close a thread that's nothing more that petty bickering.