Because that wasn't your main issue. In a normal case, sensitivity adjust can be set to detect touch from 1cm above the platter to requiring a firm touch on it.
Because you might have discharged your static electricity and then later picked it up again. Sythetic rugs are notorius for that.
There are several things that we could have recommended to you if you have mentioned that in your original thread.
I have written a lenghty post that went erased (because forum logged me out while I was writing it) so now I don't feel like writing it again, just read a similar problem with pioneer gear: https://serato.com/forum/discussion/869893
Yeah, I've noticed that customer services have "adapted" to the changing habits of their customer. Now people don't ask so much about solving/understanding problem, everything is expected to be plug'n'play.
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