Is anyone having an issue with NI customer service?

[photojojo]

I didn't realize it had been that long. I would definitely hit up a mod over on NI and get the ticket escalated.

[bigbeatzz]

Freshfluke!!!!!!!!

Tell her I say whats up.

LOL! Did you ever get your 30 second live music gridding video?

[haze324]

No video, but if she can get you your X1 soon she'll redeem herself.


Come on FreshFluke!!!!

[Karlos Santos]

Support are absolutely swamped at the moment.

Im not making excuses. If you ask me having a 50% sale on Traktor and Komplete at the same time as the S4 was released was a very short sighted idea.
It was bound to get sticky.

I know its no conciliation but the reality is that everything is taking way longer than usual.

Anyone emailing Support for stickers needs to be aware that there are 1000s of people much more deserving of Supports time just kidding !!!


What people should do it stick to One Support Ticket. filling numerous times only ever succeeds in making the issue more complicated.

Usually its said to wait 5 days and then you can get your ticket escalated by a Mod but at the moment the reality is that it will take longer so Mods have to look at the date of the ticket and the severity before they escalate.

Anyone on DJTT is welcome to ask me to push a ticket for them 24/7 as long as its done on the NI forum and not on DJTT

[IznremiX]

lol i placed in order through my local music store for an s4 about a week before its release date, still isn't in and they have no info about estimated arrival date =[

[bigbeatzz]

Support are absolutely swamped at the moment.

Im not making excuses. If you ask me having a 50% sale on Traktor and Komplete at the same time as the S4 was released was a very short sighted idea.
It was bound to get sticky.

I know its no conciliation but the reality is that everything is taking way longer than usual.

Anyone emailing Support for stickers needs to be aware that there are 1000s of people much more deserving of Supports time just kidding !!!


What people should do it stick to One Support Ticket. filling numerous times only ever succeeds in making the issue more complicated.

Usually its said to wait 5 days and then you can get your ticket escalated by a Mod but at the moment the reality is that it will take longer so Mods have to look at the date of the ticket and the severity before they escalate.

Anyone on DJTT is welcome to ask me to push a ticket for them 24/7 as long as its done on the NI forum and not on DJTT

Thanks Karlos...hopefully FreshFluke can help otherwise I'll hit you up.