USB connector broken on Kontrol S4

[DJMikeE]

This is a perfect explanation of why I ended with a flight case. I leave the USB connected to the S4 all the time and rolled neatly when put away. The case is worth its "weight".

[souldancer]

Well for me it was a 30 dollar fix, the guy i gave it to, put a new usb connector in and reinforced it by extra soldering so this won't happen again.

So if you out of warranty, or don't want it be shipped and miss it for months, like it seems that's what happens with NI, it's perfectly fixable.

[JSM]

no where near a month, sent mine to NI on Tuesday, it's now in the post and it's due date is Monday (by UPS tracking).

I don't think they even attempted to fix my wobbly rotary, in the time they had it I think they just replaced the S4 with a new one.

I'll update on Monday

[djchriswoods.co.uk]

the usb socket on my audio 8 became loose a few weeks ago makeing the cable very easy to pull out, i used a tiny screw driver to bend the bits on the walls of the sockets out again, now it holds the plug nice and firmly

[smiley4822]

this just happened to me tonight. i was trying to pulling my usb cable that goes into tractor and it pulled out the orange dividing thing. i'll show pictures. my s2 is only 3 weeks old, this should not be happening PERIOD. Just glad I didn't pay full price $599 s2 / $899 s4.

[oliosky]

chill out bro. shit happens. Its still under warranty FFS.

[JSM]

S4 arrived 15 mins ago .....

So whoever is moaning about repair times obviously hasn't used the service ..

Reported on Monday, Sent Tuesday ...back the following Monday ....

I even bought this from DJTT and NI let me send it to Germany rather than back to Ean ...

So I echo olisky's comment ... FFS things happen, that's why they have RMA and repair services ....

now onto those idiots who have opened them up to put in innofaders ...

hahahahahahahahahahahahahhahahahahahahahahhahahaha hahahahahahahahahahahhahahahahahahahhahahahahahaha hahahahahahaha

you have to pay for the repairs yourself, and NI are not accepting them without an intact seal ....

[Abyrne7]

I recieved mine back yesterday. The time it took wasnt to bad considering I live in Canada. They just gave me a brand new S4. Im stoked, the unit is nice and shiny and I didnt realize the wear and tear I gave the unit over the past year until they sent me the new one. The plastic orange piece in the middle of the USB connector might need a new redesign tho, probally something they should keep in mind for there new controllers coming out. Maby a whole new connector desing for the controllers. Typical USB connector obviously wasnt meant to be plugged in and out as much as DJ's would use them.

[JSM]

They just swapped mine for a new one too, no fingerprints even .... the rotaries on this feel a lot stronger than the one i had (even when it was brand new) which makes me believe that they have improved the production of this unit. I don't have a problem with the USB as mine is permanently flight-cased.

[papo]

My USB female port on the S4 took a crap on me this past Saturday, didn't even notice until I tried to connect it yesterday night. The little middle portion came off when I unplugged it when packing up.

I called NI today and explained to them what happened. The NI rep told me they would send me an email with a RA number and a pre-paid postage so I can ship it to them. He advised they will not try to fix it and just send me a new one.

Only downside, he said it would take approx. 3 weeks.

Thank god for my Audio 8, X1 and my cheap little backup mixer.