Traktor Pro freezing on XP

**Krome** · 05-27-2009, 11:46 AM

Karlos,

I agree that ranting doesn't help, and please don't put your fingers in your ears, they're not nearly as cool as headphones

What I meant was simply that the support staff points out the obvious (system services, latency etc) instead of tackling the actual issue (and the immense amount of forum posts about that in various forums) and people are slowly getting upset with that kind of first level support. I've seen over at NI also how much you've been pushing for this (and I'm very grateful for that - it must be immensely annoying), I just think nobody can really look what's going on inside, except NI.

So, I will see that I can get an "easy" reproducer for the ticket (for me it's always when playing with the FX knobs but I can see that it needs to be more concise), see if midi out off helps or not, same for USB cable and power adapter, then log it. Do you know if they have a VCI100 FW1.3 on site?

Peace.. Love .. And Happyness

**djhipnotikk** · 05-27-2009, 01:40 PM

i guess the quick fix would be to find a way to downgrade the latest version that doesn't freeze? not sure if it's possible but since i'm not sure that NI will release an update to fix this issue before your gig, it may be your best bet?

**Karlos Santos** · 05-27-2009, 04:23 PM

@Krome, no worries mate. If you get a new Ticket for this issue i will push it immediatly and ill make sure that i get a proper (maybe not a good) answer.
We are way beyond the first steps of Support which DvlsAdvct rightly says have to be gone thru.

As well as someone posting up the issue and the answers to what i said in my last post tell me what Support have given as answers that you know are not relevant so i can say "dont tell me to do this or that" .

I dont know if they have a VCI in the dev team but i have a VCI (im mac) but i have a pc and a pc laptop (i dont use them to dj) but i can set it up so i will try to reproduce anything you can post here . If you can post up anything that makes the issue happen ill try and do it... That way i can add some clout to my Support email.

Jack Bastard · 05-28-2009, 06:58 AM

Originally Posted by Karlos Santos

So up to you guys... Whats the problem ? What happens ? When does it happen ? What are you doing when it happens ? Is it just Win or is it on Mac ? Which Versions of Traktor are affected ?

Windows XP SP3, Dell 9400 (Core 2 Duo 2ghz, 2gb RAM), Audio Kontrol 1, VCI 100 SE (v1.3), latest version of Tpro, Ean's 2.2 tsi (though it has been an issue no matter what tsi I use)

It's difficult to reproduce reliably but seems to be related to using jogwheels/fx, though I have had it occur just mixing normally. If I have midi out enabled then at some point it WILL occur. The only way to resume playback is to disconnect the VCI at which point it starts playing again.

Appears to be just an issue on Windows, and has been an issue ever since midi hot swapping was included and all patches since.

Disabling midi out fixes it 100%, nothing else affects it.

Autonic's posts on the thread on the Tpro board are worth reading; he appears to have investigated the problem more than anyone else has had the inclination to, ie; actually buying a PSU to test.

Jack Bastard · 05-29-2009, 10:16 AM

Bumping FAO Karlos.

**Karlos Santos** · 05-29-2009, 10:24 AM

Im all over this like a rash.
Im waiting for replies and as its Friday im looking at Monday for this as im going via a different route than just Support so peeps will be out for the weekend

I will post asap.

Jack Bastard · 05-29-2009, 10:29 AM

Fantastic K, cheers.

Have a nice weekend in the sun.

**Karlos Santos** · 05-29-2009, 11:20 AM

Its sooo warm here today... Gonna make the most of it.
Have a good un..!

Jack Bastard · 06-02-2009, 10:19 AM

Hello ********,

since our last email conversation, we got a handful of customers who reported
a similar issue. If disabling the Midi Out of the VCI100 does help to solve
the issue, the issue is probably related to an USB port which does not offer
enough power.

Please check the Powersaving option of the USB ports

In your device manager (control panel/ System/ Hardware), right+click each
"USB Root Hub", choose "properties"/ Powermanagement" and untick the "allow
the computer to turn off this device to save power" option.

Also it may help to connect the VCI100 to a power adapter (this was reported
by another customer).

Best regards.

Frank, Native Instruments Support Team

Nnngh. That's exactly what they suggested last time before they'd had other people contact them about it.

Karlos, can you point them in the direction of the thread where Autonic shows that a PSU makes no difference?