Traktor 2.6 completely crashes my desktop when starting up

[Seven Deep]

I think that might need to happen. Win 7 is 100% current. I should give them another day. Maybe they will find something in the support tool log.

[Seven Deep]

After sending a couple follow ups, I got a rather unhelpful back-to-square-one response to "uninstall and reinstall Traktor"

I also ran mp3val and fixed any possible errors with the folder Traktor reads at startup.

I'm kind of at a loss. Would you say now is the time to torch Win 7's house and build anew?

[balakoth]

After sending a couple follow ups, I got a rather unhelpful back-to-square-one response to "uninstall and reinstall Traktor"

I also ran mp3val and fixed any possible errors with the folder Traktor reads at startup.

I'm kind of at a loss. Would you say now is the time to torch Win 7's house and build anew?

Unless its a hardware combination. I really hate the suggestion of "Wipe it clean and start over" when in half of the cases that isnt going to do diddly.

Is this your first piece of NI gear? Did the motherboard you purchase have USB 3 ports on it? ARe you using the usb3 port?

If your system is freezing there will be no crash report.. Its locking up in an infinite cycle, and would never dump a report anyways.

Its quite possible you turned off error dumps? (saves up HDD space and is part of the "optimization" many suggest, which I do not) If that was the case it would never blue screen on you.

Another possibility is the RAM integrity. I would test it in its entirety at least 2 passes.

[balakoth]

I wouldn't worry about Java. Java runs on it's own JVM (java virtual machine) and I don't believe anything in Traktor is written in Java anyway to cause a conflict.

Do check your machine's hardware drivers, here's a nice checklist I just found from NI themselves - nice bit of a read.

Best of luck with your troubleshooting Let me know how it turns out,

http://www.native-instruments.com/kn...dio+Processing

I would check Java as well.. Just because a program does not use Java does not mean that Java isnt for some reason reallocating, or traktor is reallocating memory chunks already being used.

You cant say NI are the most intelligent programmers of software or drivers...

[Seven Deep]

Unless its a hardware combination. I really hate the suggestion of "Wipe it clean and start over" when in half of the cases that isnt going to do diddly.

Is this your first piece of NI gear? Did the motherboard you purchase have USB 3 ports on it? ARe you using the usb3 port?

If your system is freezing there will be no crash report.. Its locking up in an infinite cycle, and would never dump a report anyways.

Its quite possible you turned off error dumps? (saves up HDD space and is part of the "optimization" many suggest, which I do not) If that was the case it would never blue screen on you.

Another possibility is the RAM integrity. I would test it in its entirety at least 2 passes.

Yeah I've tried every combination of "everyone off the bus, everyone on the bus" to no avail. I'm really hesitant to do the Windows wipe since I feel like it's going to be one gigantic waste of time. Traktor boots up instantly and remains stable in safe mode, so it makes me lean towards suspecting something that starts up with Windows in regular boot mode. Or hardware that isn't used in safe mode.

I've had an Audio Kontrol 1 and Kore 2 installed on this desktop in the past. The Mobo only has USB 2.0 ports. Traktor crashes regardless of whether I have the S2 plugged in or it's drivers installed. I do remember the Audio Kontrol 1 in particular being fussy about retaining the USB port you originally plugged it into when installing, but I have completely cleaned the registry of all it's drivers and files.

I got a response from the previous owner, who confirmed that this machine did have a Union cracked version of Traktor Pro. I'd think it would have had to be version 1 though. Supposedly a Win 7 reinstall was done before it was sold to me. The desktop seemed like it was 100% clean, but I wonder if he just did a repair install and maybe there's some keygen root sticking in the registry? I dont know why the problem would only start happening now if that was the case. I do remember having a vaguely similar issue with FL Studio way back after using a patch and then finally going legit with it.

I will check to see if the error dumps are off, as well as the RAM integrity. I dont think I ever changed the dump settings though. I really appreciate the insight. The responses from you and jprime have been much more helpful than the elementary processes I'm going through on my support ticket.


edit: Error dumps are not turned off AFAIK and the RAM integrity checked out fine.

[balakoth]

Yeah I've tried every combination of "everyone off the bus, everyone on the bus" to no avail. I'm really hesitant to do the Windows wipe since I feel like it's going to be one gigantic waste of time. Traktor boots up instantly and remains stable in safe mode, so it makes me lean towards suspecting something that starts up with Windows in regular boot mode. Or hardware that isn't used in safe mode.

I've had an Audio Kontrol 1 and Kore 2 installed on this desktop in the past. The Mobo only has USB 2.0 ports. Traktor crashes regardless of whether I have the S2 plugged in or it's drivers installed. I do remember the Audio Kontrol 1 in particular being fussy about retaining the USB port you originally plugged it into when installing, but I have completely cleaned the registry of all it's drivers and files.

I got a response from the previous owner, who confirmed that this machine did have a Union cracked version of Traktor Pro. I'd think it would have had to be version 1 though. Supposedly a Win 7 reinstall was done before it was sold to me. The desktop seemed like it was 100% clean, but I wonder if he just did a repair install and maybe there's some keygen root sticking in the registry? I dont know why the problem would only start happening now if that was the case. I do remember having a vaguely similar issue with FL Studio way back after using a patch and then finally going legit with it.

I will check to see if the error dumps are off, as well as the RAM integrity. I dont think I ever changed the dump settings though. I really appreciate the insight. The responses from you and jprime have been much more helpful than the elementary processes I'm going through on my support ticket.


edit: Error dumps are not turned off AFAIK and the RAM integrity checked out fine.

Oh wow so you purchased this laptop from someone else.. and haven't done a wipe since?

Well I retract my previous statement... Wipe it dude.. Wipe it now. There is no way on earth I would ever purchase something from someone without my own wipe. You'd be amazed at what shaddy people do.

I wouldn't relate it so much to the software if you've uninstalled and reinstalled. The Key isn't going to cause a segmentation fault or core dump of traktor. I say bite the bullet man, get yourself a clean install going on in there. You never know what kind of idiotic things people do.

Unfortunately it could be another piece of hardware as well. Bad sectors on a HDD can cause a freeze and not a dump if they aren't trying to access vital OS systems.

Do you run any other software on this system? Perhaps something more intensive than Traktor that you could try out?

[Seven Deep]

Oh wow so you purchased this laptop from someone else.. and haven't done a wipe since?

Well I retract my previous statement... Wipe it dude.. Wipe it now. There is no way on earth I would ever purchase something from someone without my own wipe. You'd be amazed at what shaddy people do.

I wouldn't relate it so much to the software if you've uninstalled and reinstalled. The Key isn't going to cause a segmentation fault or core dump of traktor. I say bite the bullet man, get yourself a clean install going on in there. You never know what kind of idiotic things people do.

Unfortunately it could be another piece of hardware as well. Bad sectors on a HDD can cause a freeze and not a dump if they aren't trying to access vital OS systems.

Do you run any other software on this system? Perhaps something more intensive than Traktor that you could try out?

well I somewhat trust the source of the computer since I bought it from my best friend. I didn't have any reason to doubt he had wiped the drive since the desktop started up in the Windows first-time hello screen when I received it. That aside, I also can't be certain that he did fully wipe the drive either. So you're right, it's probably best to err on the side of "he screwed something up"

The only other intensive software I run on this are Ableton and FL Studio, though not very often as of late.

Also Sim City 4. hah.

I'm gonna go ahead and do the fresh Win install. sucks, but it's the only way I can progress in the troubleshooting I think. It's been hard having a brand new piece of gear sitting up on the desk for so long without being able to use it.

[Seven Deep]

The fresh install worked. Traktor is running perfectly now. Finally get to dig into the S2.

Thanks again for the help here. I feel like I should just post on DJTT first and use NI support as a last ditch effort from here on out.