There's no reason that your setup shouldn't work based on the provided documentation of the product and the way you say you've hooked it up. Did you move around the room when you experienced a lack of bass or stand in one spot? Keep in mind that low/sub frequency wave lengths are upwards of 30 feet in length. If you're in a small room you'll get all kinds on weird phase cancellation from the reflections. If you feel it lacking in bass try just moving one of the bass bins to a different angle or space from it's rear wall.
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