Allen & Heath DX ...?

[TABS]

Just got back from the DJ equipment store, the salesman was trumped as to why the thing ate shit when I lightly tapped on the unit lol. Needless to say, no sale.

+1 on the button issue.

Should have said, half off and we got a deal.

[Yul]

I would be very interested to see how that would be sorted out by A&H for those who encountered the issue. I can't see a patch fixing that. Returns?

[hesitant]

Just a quick video showing my unit is not effected by this tapping issue.

http://www.youtube.com/watch?v=x2uSFn4YAMA

[silversx]

Just a quick video showing my unit is not effected by this tapping issue.

http://www.youtube.com/watch?v=x2uSFn4YAMA

mine is just like yours when tapped like that..

BUT.. if i give it one hard tap it does work sometimes.. try giving it one hard tap between the cue play buttons and see..

i had to tap really hard but i was able o reproduce it..

[thictool]

hesitant's been saying all along he hasnt had this issue.

hesitant chooses not to give the unit a significat amount of force when doing the experiment which I can also duplicate if I "GINGERLY" tap both of my units.

I believe this is a problem that affects all units and what it comes down to is....are people REALLY willing to do the test properly and are they willing to accept what they find.

Like I said before, I wouldnt be bothered by this if club vibrations didnt cause this to be a problem in a live situation.

FYI - Last night I DJed at a club I have not DJed at before with the DX. This club has subs in the DJ Booth monitor setup. I was tag teaming with another DJ and while he was playing his set, I breifly engaged the PLAY & CUE on both units (yes I brought 2 units) to see if I'd experience problems. There were problems as soon as the monitors were turned up to a certain level. It seems that the relentless & constant force of sub bass frequencies make these buttons completely freak out in a consistant pattern. Basically they just studder the whole time.

At the moment I am taking the unit apart and will soon post video. But for now here's a video of me "gingerly" tapping the unit VS. "actually" tapping the unit.
http://www.youtube.com/watch?v=DorP5iD6NRI

[hesitant]

This is now becoming pathetic. I've posted a video demonstrating the same force you showed in your video thictool. I'm not going to start whacking my unit with some serious force as I have no need to. I've also played out at a few clubs all with good sound systems and have never had this problem. For your last comment you have lost all respect from me.

Hope you get it fixed

Edit: Just watched your video through and you are claiming I did not tap my unit hard enough. Seriously? My wife was in the bedroom which is a good bit away from where I done the test and she shouted through whats that banging noise (and this is over the volume of the music). The tapping you did in your 3rd video trying to emulate what I did is so weak. Seriously man how hard do I need to hit the unit? Watch my video again.

Seriously dont come on here bashing me saying I'm not doing the test properly.

[TABS]

disassemble the dx take out the play/cue, reassemble and tap on it and see what happens. I am curious to see.

Now you have $2000+ worth of DXs...might just sell and get a 4D, lol.

[thictool]

TABS I already did that. I took it apart and reasembled it and experienced the exact same problem.

Im making a video as I write this of me taking the unit apart.

I have found the problem though. It indeed is the way the hard plastic PLAY & CUE buttons interact with the internal switches. When PLAY & CUE buttons are removed the internal switches act as they should and are not affected at all by tapping or vibration.

The problem is that there is no room for travel between the plastic button and the internal switch, its way too tight. There is a tiny knob located at the bottom of the PLAY & CUE button that hits the internal switch (tripping the midi command) and I believe its too long and needs to be shorter. This is all shown on the video im about to post.

Im putting the vid together now....will post in the next hour.

[silversx]

TABS I already did that. I took it apart and reasembled it and experienced the exact same problem.

Im making a video as I write this of me taking the unit apart.

I have found the problem though. It indeed is the way the hard plastic PLAY & CUE buttons interact with the internal switches. When PLAY & CUE buttons are removed the internal switches act as they should and are not affected at all by tapping or vibration.

The problem is that there is no room for travel between the plastic button and the internal switch, its way too tight. There is a tiny knob located at the bottom of the PLAY & CUE button that hits the internal switch (tripping the midi command) and I believe its too long and needs to be shorter. This is all shown on the video im about to post.

Im putting the vid together now....will post in the next hour.

thic.. would it be possible to shorten the underside of the buttons ourselves?

AH support said their R&D is looking into this and asked for my serial #..

if it can be quick fixed by shortening the bottom side of the buttons.. maybe you can show us how to do it

thanks

[thictool]

yeppers on that....this is the EXACT problem and im uploading the video as we speak. I took everything apart peice by piece and its gonna show it all from top to bottom.
Im undecided if shorting the bottom of the PLAY & CUE is the way to go...or if putting a tiny rubber peice beneath the buttons to create more room between them.

My fear with shortening the PLAY & CUE button is that if you make them too short, they might stop hitting the internal switches.

Got 20 minutes to go on the video upload.