Too impatient for regular service.

[EanGolden]

to the OP- sorry to hear you had a bad experience with our customer service/shipping. I'm also sorry to see that some people from the forum complained about your post - it's normal to want to know where your product is. Customers are very important to us.

You caught us at a bad time when we fell a few days behind because of the vci-400 shipments. Normally our goal is to ship orders out within 24 hours and reply to all questions within 12. Email Zach @ djtechtools.com and he will set you up with a discount to make up for the problems.

[Frank112916]

Ean I just sent you a PM.

[Rickowned]

O_O Ean spoke!

[ZachDero]

I just saw this thread and wanted to speak about what happened.

Yes, we are a small company run by DJs for DJs, but that doesn't give us an excuse not to ship things in a timely manner. We just hired some new people to help out with our recent increase in orders. Just like all new people, they are going to make mistakes. We are constantly refining our systems and trying to improve them for your convenience, but we will definitely make mistakes along the way. However, we pride ourselves on excellent customer service. If you ever experience a problem, or feel wronged in anyway please just let us know. We will always work with you to make it right. Sometimes we might take a few days to respond, but we will always get back to you. Also, if you ever have a suggestion about how you could have a more awesome experience, please let me know. It's my job to make sure everyone has a great experience so I always appreciate customer feedback. (PM me or send an email to zach at djtechtools dot com)

We appreciate your patience while we are working very hard to optimize our systems to help make everyone's experience at DJTT a great one!