Is anyone having an issue with NI customer service?
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  1. #1
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    Default Is anyone having an issue with NI customer service?

    I am one of the people that had the knob issue with their Kontrol X1.

    I wrote my initial request to NI for the repair of my X1 on Oct 27....long story short I still don't have it back. The sent me an email about 2 weeks ago that a new one would be shipped in 2 or 3 days. I emailed sales to see the status and got an email saying they are revamping. I called customer service several times and got disconnected by NI. This is driving me nuts! Is anyone else having this issue?

    I am going to post this on the NI forum also but it seems to be down.
    :: Kontrol Z2 :: :: Technics 1200 :: :: Pioneer DJM 250 :: Kontrol X1 MkII :: :: Maschine :: :: Kontrol S4 ::

  2. #2
    Banhammerized theory28's Avatar
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    well i asked for stickers 2 months ago.... still no news on that....
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  3. #3
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    Its nuts man...they told me the whole thing would take 2 weeks. It's been a month and a half.
    :: Kontrol Z2 :: :: Technics 1200 :: :: Pioneer DJM 250 :: Kontrol X1 MkII :: :: Maschine :: :: Kontrol S4 ::

  4. #4
    Tech Mentor Nunz's Avatar
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    I had a busted S4 unit, the customer service wasn't that bad. Took them a few days to respond but eventually led to them giving me the return label to send the unit back for free, they didn't even ask if I had the extended warranty.

  5. #5

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    I had bought the Mouth just recently. The e-mail they sent after purchase had a big blank where the serial should have been. I e-mailed customer support and after about 3 hours I had a reply with a new serial. I thought they did a good job but your issues are with hardware which could mean a whole different group of people working on your claim.

    Good luck though, hope it all works out for you.

  6. #6
    Tech Mentor rhombus_77's Avatar
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    I am having issues with my X1 too. I sent them an email last thursday and still haven't heard back. I might just take it to Guitar Center and see if they will swap it.
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  7. #7
    DJTT Infectious Moderator photojojo's Avatar
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    They've been pretty busy with the overwhelming success product launch of the S4.
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  8. #8
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    I guess my biggest gripe is the length it has taken them to respond. They initially said 2 weeks. So as of now they are a month late. They'll send me an email and then go completely quiet about the issue.

    I think the company goes on vacation soon and it would really suck if I had to wait until 2011 to get my X1 back. I have gigs coming up starting this weekend!

    I posted on the NI site this morning and FreshFluke asked for my ticket number. Hopefully this will be resolved this week.
    :: Kontrol Z2 :: :: Technics 1200 :: :: Pioneer DJM 250 :: Kontrol X1 MkII :: :: Maschine :: :: Kontrol S4 ::

  9. #9
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    Still man.....

    Yeah I would hit up the NI forum or contact Karlos and see if anyone can run down your ticket. If they are just swapping it out with a new one I can't see why it's taking so long, regardless of whatever's going on with the S4.
    SSL - DJM 800 - Technic 1200's - X1 - ITCH - NS6 - VCI-300

  10. #10
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    Freshfluke!!!!!!!!

    Tell her I say whats up.
    SSL - DJM 800 - Technic 1200's - X1 - ITCH - NS6 - VCI-300

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