NI Tech Support - does it exist?
Page 1 of 2 12 LastLast
Results 1 to 10 of 18
  1. #1
    Tech Guru djproben's Avatar
    Join Date
    Aug 2009
    Location
    Hollywood, CA
    Posts
    2,709

    Default NI Tech Support - does it exist?

    So I put in a ticket about a week ago due to multiple problems I'm having -- the biggest currently being Traktor 1 and 2 receiving NO MIDI from a KX1 -- and have gotten no ticket number, no email, no response other than a thanks for posting. I sent another ticket a couple days ago just in case. Still nothing; is this typical? Do they even respond to such queries via their website, and if not, how does one get tech support?

  2. #2
    DJTT Infectious Moderator photojojo's Avatar
    Join Date
    Apr 2010
    Location
    Sherman, TX
    Posts
    13,925

    Default

    NI support sucks!! If you get a ticket number you can harass Karlos into escalating it for you, but he prefers if you wait a week or so.
    Chris Jennings FHP

    Podcast - Soundcloud - Mixcloud - Beatport Charts - x

  3. #3
    DJTT Moderator bloke Karlos Santos's Avatar
    Join Date
    Oct 2008
    Location
    Next to a canal in England.
    Posts
    9,019

    Default

    If you are not getting an auto ticket either:
    It's getting junked by your email client
    Your account info Is incorrect.

    A ticket HAS to be in the system For 3 days before I can push it.

    Hit me up on the NI forum with a PM and we can look into it .

  4. #4
    Tech Guru Coldfuzion's Avatar
    Join Date
    Oct 2010
    Location
    Southern California
    Posts
    2,102

    Default

    Is it just me, or is having an NI mod over here (who is also a DJTT mod) awesome?!

  5. #5
    Tech Guru Dustin V's Avatar
    Join Date
    Oct 2010
    Location
    Deep down South
    Posts
    1,174

    Default

    Yeah I've been having the same issue with NI tech.

    I emailed them almost 2 weeks ago with my problem, and they emailed me back saying they created a new ticket and would get back to me "some days"

    Well its been over a week already so I emailed them again to try and check whats going on but nothing so far....silence... So.. so far I'm not very impressed with NI at the moment.
    2013 MBPr 13" | X1 mk2 | TSP 2 | A6 | DJM 900 nexus | HD 25 UBER Aluminum's | Technics sl1210 mk2's | Logic Pro 9

  6. #6
    Tech Mentor TWD's Avatar
    Join Date
    Nov 2009
    Posts
    110

    Default

    Their support is great once you get their attention.

    Literally everyone I've ever talked to has the same story. No response until Karlos sees them complain on a forum and escalates.

    I still haven't heard anything about my shipment with my hardware upgrade. I've just been sitting here because I feel like I'd have to go through all this effort to get their attention only to be told that it hasn't shipped yet due to limited supplies.
    Last edited by TWD; 04-16-2011 at 12:21 AM.

  7. #7
    Tech Mentor rhombus_77's Avatar
    Join Date
    Oct 2010
    Location
    Tucson, AZ
    Posts
    458

    Default

    Call them. It has worked for me in the past twice
    PC | TSP2 | A8 | S4 | X1 | T1200MK2

    Beat Gridding Tutorial

  8. #8
    Tech Guru Nesquigs's Avatar
    Join Date
    Oct 2010
    Location
    Boston MA
    Posts
    1,324

    Default

    Quote Originally Posted by TWD View Post
    Literally everyone I've ever talked top has the same story. No response until Karlos sees them complain on a forum and escalates.


    Quote Originally Posted by Coldfuzion View Post
    Is it just me, or is having an NI mod over here (who is also a DJTT mod) awesome?!
    <3 U Karlos
    Quote Originally Posted by Xonetacular View Post
    Ya I've heard one song. It's called Skrillex.
    13" Macbook - 256gb SSD, 750gb HDD, 8gb Ram ❘ DDJ-SX | HDJ-2000
    Kontrol Z1 | Midifighter 3D | Kontrol X1

  9. #9
    Tech Mentor michaeldunne109's Avatar
    Join Date
    Nov 2009
    Location
    The land of the leprechaun
    Posts
    456

    Default

    I assume that the fact tpro2 has just been released could also be a cause. Their support must be up the walls. I used the system once before and got a reply within 10days
    I play everything Indie/ Rock/ HipHop/ Cheese/ Electro/ Dubstep and anything that sounds good

    Tsp 1.7/ Tsp 2/ Sony vaio Win 7 4gb Ram / Macbook Pro 13 inch (Main machine) /vci 100 se/ mixdeck/ audio 8/ technics rph headphones/ Custom xBox Controller/ Akai Lpd8

  10. #10
    Tech Guru JonathanBlake's Avatar
    Join Date
    Dec 2010
    Location
    Johannesburg, South Africa
    Posts
    2,623

    Default

    Quote Originally Posted by djproben View Post
    So I put in a ticket about a week ago due to multiple problems I'm having -- the biggest currently being Traktor 1 and 2 receiving NO MIDI from a KX1 -- and have gotten no ticket number, no email, no response other than a thanks for posting. I sent another ticket a couple days ago just in case. Still nothing; is this typical? Do they even respond to such queries via their website, and if not, how does one get tech support?
    2 queries this week - immediate email reply with ticket #. Issues resolved the next day.

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •