NI Tech Support - does it exist?
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  1. #1
    Tech Guru djproben's Avatar
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    Default NI Tech Support - does it exist?

    So I put in a ticket about a week ago due to multiple problems I'm having -- the biggest currently being Traktor 1 and 2 receiving NO MIDI from a KX1 -- and have gotten no ticket number, no email, no response other than a thanks for posting. I sent another ticket a couple days ago just in case. Still nothing; is this typical? Do they even respond to such queries via their website, and if not, how does one get tech support?

  2. #2
    DJTT Infectious Moderator photojojo's Avatar
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    NI support sucks!! If you get a ticket number you can harass Karlos into escalating it for you, but he prefers if you wait a week or so.
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  3. #3
    DJTT Moderator bloke Karlos Santos's Avatar
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    If you are not getting an auto ticket either:
    It's getting junked by your email client
    Your account info Is incorrect.

    A ticket HAS to be in the system For 3 days before I can push it.

    Hit me up on the NI forum with a PM and we can look into it .

  4. #4
    Tech Guru Coldfuzion's Avatar
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    Is it just me, or is having an NI mod over here (who is also a DJTT mod) awesome?!

  5. #5
    Tech Guru Dustin V's Avatar
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    Yeah I've been having the same issue with NI tech.

    I emailed them almost 2 weeks ago with my problem, and they emailed me back saying they created a new ticket and would get back to me "some days"

    Well its been over a week already so I emailed them again to try and check whats going on but nothing so far....silence... So.. so far I'm not very impressed with NI at the moment.
    2013 MBPr 13" | X1 mk2 | TSP 2 | A6 | DJM 900 nexus | HD 25 UBER Aluminum's | Technics sl1210 mk2's | Logic Pro 9

  6. #6
    Tech Mentor TWD's Avatar
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    Their support is great once you get their attention.

    Literally everyone I've ever talked to has the same story. No response until Karlos sees them complain on a forum and escalates.

    I still haven't heard anything about my shipment with my hardware upgrade. I've just been sitting here because I feel like I'd have to go through all this effort to get their attention only to be told that it hasn't shipped yet due to limited supplies.
    Last edited by TWD; 04-16-2011 at 12:21 AM.

  7. #7
    Tech Mentor rhombus_77's Avatar
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    Call them. It has worked for me in the past twice
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  8. #8
    Tech Guru Nesquigs's Avatar
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    Quote Originally Posted by TWD View Post
    Literally everyone I've ever talked top has the same story. No response until Karlos sees them complain on a forum and escalates.


    Quote Originally Posted by Coldfuzion View Post
    Is it just me, or is having an NI mod over here (who is also a DJTT mod) awesome?!
    <3 U Karlos
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  9. #9
    Tech Mentor michaeldunne109's Avatar
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    I assume that the fact tpro2 has just been released could also be a cause. Their support must be up the walls. I used the system once before and got a reply within 10days
    I play everything Indie/ Rock/ HipHop/ Cheese/ Electro/ Dubstep and anything that sounds good

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  10. #10
    Tech Guru JonathanBlake's Avatar
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    Quote Originally Posted by djproben View Post
    So I put in a ticket about a week ago due to multiple problems I'm having -- the biggest currently being Traktor 1 and 2 receiving NO MIDI from a KX1 -- and have gotten no ticket number, no email, no response other than a thanks for posting. I sent another ticket a couple days ago just in case. Still nothing; is this typical? Do they even respond to such queries via their website, and if not, how does one get tech support?
    2 queries this week - immediate email reply with ticket #. Issues resolved the next day.

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