Folks
The misnomer about China built unit is warring a bit thin and, tbh, borders on xenophobia.
Units built in China use the same components, are subject to the same production standards and go through the same Q&I procedures as our UK built units.
The high volume of units manufactured, however, inevitably means that, sometimes, products can get out into the field with some minor problems. Unfortunately, this is something that all mass production processes can suffer from, though this is something we always try to address.
It is, however, less to do with geography than it is logistics of high volume production.
If you have purchased an Allen&Heath product that you believe isn't up to standard, please contact your supplier who should be able to check the unit out for you and make any arrangements to have problems addressed if necessary.
If you feel that they can't help, or if you also have a problem with more than one unit, then please let us know (especially if it's a replacement for a previously faulty item); You can do this either by contacting our distributor in your region, or by contacting us, directly, via the established A&H support systems HERE giving us details of your unit's serial number.
This way we can ensure any concerns are addressed and fully resolved and if the problem was in any way due to production issues, it would give us the opportunity to ensure Q&I are made aware.
Unfortunately, spurious comments, anecdotes, or claims about what you've heard 'on the grapevine', or posted here can't be substantiated by us and may often be completely without foundation.
We're proud of our products and both sound and build quality are well established. We also want our customers to feel the same so, if you have a problem with your A&H product, talk to us about it and we'll help to get it resolved.
On the other hand, if you have issues with 'China built' products, you might want to have a look at the other electrical goods you use...
or if you're complaint is about how the global manufacturing industry has developed, you might want to talk to your local political representative (about 30 years ago) rather than perpetuating some, westernised, urban myths that don't hold water when considered objectively.
Thanks
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