hey guys im starting this threat because im starting to get very disgusted in native instruments phone support, when i used to crack every version of traktor pro 1 they all worked fine upto 1.2.7, recently i found a good deal on an audio 8 with a tsp liscense so i got it and upgraded to tsp2 rather then just using a cracked version (so if my traktor does screw up i can basically blame it on NI, not the crack), i am very sad to say with my new liscensed version of tsp2 i am very let down in the support i do get with it, it is infact nothing less then the same support you get for a cracked version because they tell you to read it off there website and wont give you the info via phone, since the new traktor i have started to have to run alot higher latency wich is very anoying, and i have had a few problems with the new interface i would like them to fix, ie, with 1080 res you used to be able to view fx banks and mix recorder and the master clock section, now for some silly reason you can only see one or the other, another problem for me is not being able to run 3 decks and one sample deck, foreal.... WTF!!!, i also a few important questions i think i kno the answer to but would like verified about using the loop recorder with an external mixer, aswell as using units like the efx 1000 with external mixer and especially 900,
HOW AM I SUPPOST TO TELL NI ABOUT AND SOLVE THESE ISSUES IF THE ONLY 2 PHONE LINES THEY HAVE SAY BUSY ALL DAY LONG, yet they feel they have the right to leave a message saying that there agents are busy and to try back even though its NOT POSSIBLE and if it is i feel the only hour of the day i could talk/get though to them are like 10:01 pm and 4:49 pm, i have tried both these times and neither work, and imo there is no excuse for this much lack in customer support, and if its a matter of being short staffed or w/e then fucking hire some phone techs god damit we all kno the company is making millions, its not like they cant afford it, anyone who tells me to email, all previous email support in the past has let me down and helped me decide never to use email support again, never direct answers to my questions like i want and always the biggest avoiding of the accual answer of my question/ bug reports, sorry if i sound pissed but im pissed
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