Beatport Fails YET AGAIN

[MuzicFreq]

I done goobed up

[JonathanBlake]

Been offline from SA for two days. Been trying to get the new Marc Antona - went to Juno. Rand/Pound vs Rand/Dollar exchange rates make Juno more expensive, but I got the download.

[MrSteve81]

Have you tried contacting beatport about it?

[tekki]

I'm with Steve.

[MuzicFreq]

Have you tried contacting beatport about it?

contacting them now.
=_= Im just tired of this happening and only seems to have happened since they released the new version of their site.

[MrSteve81]

I just tried to get to my cart and there's an issue. Might be a site wide thing.

[mostapha]

I'm with steve and tekki. Beatport has been nothing but phenomenal to me in the customer service department.

I remember a few years ago, I was away from by backup drive and had a hard drive fail the day before a performance. I sent them an email about it and 5 minutes later, they re-authorized every track I'd ever purchased. They just gave me several gigs worth of bandwidth off of nothing but an email.

They've refunded the price of tracks on more than one occasion because they got screwed up files from labels, because things were labeled wrong, or because I screwed up and clicked the wrong "buy" link and didn't notice until afterwards.

And it's not like I spend that much money with them. It's definitely under $2000/year.

Frankly…they're the music retailer I'm most happy with. Incredible catalog provided by people who appear to care both about the music and their customers.

If you're having those kinds of issues, I'm willing to bet that either you haven't tried to resolve it at all or that you were a complete jack-ass when you contacted them. Nothing else seems to make sense to me.

[photojojo]

**** YOU BEATPORT AND YOUR SHITTY SERVICE =_=

Have you tried contacting beatport about it?

contacting them now.

So you come on here flaming Beatport for terrible customer service before you contacted them to see if they could figure out what the issue was?

[killerfanatics]

So you come on here flaming Beatport for terrible customer service before you contacted them to see if they could figure out what the issue was?

[MrSteve81]

I'm with steve and tekki. Beatport has been nothing but phenomenal to me in the customer service department.

I remember a few years ago, I was away from by backup drive and had a hard drive fail the day before a performance. I sent them an email about it and 5 minutes later, they re-authorized every track I'd ever purchased. They just gave me several gigs worth of bandwidth off of nothing but an email.

You wouldn't get that from many retailers.
The only problem I ever have with beatport is spending too much money.