Ummm, NI?

[jezalenko]

Backstory: I bought an S4, and one of the loop encoders was faulty. I them wrestled with NI customer support, and now they have agreed to take back the faulty S4.

However, in the email which contained the customs note, RA number, and how to get your money back for shipping, they happened to forget the address I should ship the S4 to.....

Do I just address it:

Native Instruments GmbH, Berlin Germany

Or have they actually forgotten to tell me where to send it?

[kooper1980]

This is the address. I sent mine back recently.

NATIVE INSTRUMENTS GmbH
Schlesische Strasse 29-30
D-10997 Berlin, Germany

[jezalenko]

Cheers. Do you have any idea how long they take?

(Now that I look back the email I see they have the address in their sig. Damn, I never read those things!)

[kooper1980]

About 3 weeks door to door. I'm UK though. A little closer than Aus.

The S4 actually spent less than 2 weeks with NI. They were very quick to resolve considering they are an international company. Weren't so quick to refund my postage costs. Took them another 2 weeks after I'd received my new s4 but to be fair I didn't have to email them again.