It would be silly to assume that Support departments never get things wrong.
Im just adding some balance. Ive been involved in enough horrendous Support issues when users have contacted me to push their tickets.
I just add some balance. I dont defend NI when they get it wrong.
If you have contacted me and I didnt reply then i need to look through my inbox. If i did reply then i will have escalated the ticket.
Im not sure of your NI username.
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