please help me with my situation :(
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  1. #1
    Tech Wizard
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    Default please help me with my situation :(

    I've almost forgotten about this... but since started using this forum i'm thinking to myself maybe someone here might help me with this situation...
    it's been so long... and i hate these people so baaad now but feel like there's nothing i can do about it... what do you think? and the thing is i've left UK about 5 months ago...

    this is the website i bought it off - http://www.prosound-dj.co.uk/

    Hello, I've got this situation where i bought a mixer online, and they sold me an item off display which had a warranty for 1 year but there were no documents attached and it turned out that the item was faulty, it took me about 2 weeks to realize that when i got the grip of how it works and the way it functions. I was trying to get in touch via e-mail for about 1 month, they totally ignored me, and when i called them on the phone about fifth time they told me to send it over for a repair, since then i haven't seen my item and you're not going to believe this but it's been 6 months since i sent it by mail. Now every time i call them they tell me that they're still waiting for a part to be sent over so they can repair it, or they keep telling me to get in touch via e-mail which they ignore anyway and i get no reply. They have ignored over 30 e-mails from me, and I'm sure if I call them now again they would just tell me that it's being repaired and will be sent to me in about 1-2 weeks. That is just so inappropriate to behave like this with your customers, there must be someone who could help me to get this sorted.

  2. #2
    Tech Guru lethal_pizzle's Avatar
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    Default

    Free advice for civil legal situations:
    http://www.citizensadvice.org.uk/index/getadvice.htm
    DJTT Nu Disco Mix Train Vol 1
    beats and balearic bobs in north-west london
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  3. #3
    Tech Wizard
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    can't find where i can get the advice online...

  4. #4
    Moderator keithace's Avatar
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    Ask for a refund...
    Weapons, not food, not homes, not shoes
    Not need, just feed the war cannibal animal

  5. #5
    Tech Guru synthet1c's Avatar
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    the web address needs to end in "html" it's missing the "l" on the end
    Why did the elephant get lost... Cause the Jungle is MASSIVE!

  6. #6
    Tech Guru lethal_pizzle's Avatar
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    Works fine here with or without the 'l', much like every other web page I've ever seen
    DJTT Nu Disco Mix Train Vol 1
    beats and balearic bobs in north-west london
    iTunes podcast
    soundcloud

  7. #7
    Tech Guru synthet1c's Avatar
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    there you go you learn something new everyday... LOL, its working here too
    Why did the elephant get lost... Cause the Jungle is MASSIVE!

  8. #8
    Tech Wizard
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    Quote Originally Posted by keithace View Post
    Ask for a refund...
    did you read what i wrote? or are you offering me a refund on that? haha


    i just can't find anything on that website where i could submit my case online... websites like this are sooo complicated...

  9. #9
    Moderator keithace's Avatar
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    Quote Originally Posted by virmantas View Post
    did you read what i wrote? or are you offering me a refund on that? haha


    i just can't find anything on that website where i could submit my case online... websites like this are sooo complicated...
    i will send you a check...
    Weapons, not food, not homes, not shoes
    Not need, just feed the war cannibal animal

  10. #10
    Tech Guru lethal_pizzle's Avatar
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    You wouldn't be submitting a case. They offer you advice on civil remedies, small claims courts, watchdogs etc...
    DJTT Nu Disco Mix Train Vol 1
    beats and balearic bobs in north-west london
    iTunes podcast
    soundcloud

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