Traktor Pro Upgrade
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  1. #1
    Tech Mentor Discob81's Avatar
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    Default Traktor Pro Upgrade

    I was wondering if any of u guys bought a Traktor Pro upgrade( for owners of Traktor 3, 2 and LE) and had problems with the upgrade...
    I own Traktor 3 and I finally decided to upgrade to the Pro version,so I bought the upgrade package a few days ago and received this morning.
    I installed the DVD in my machine and then I went to the service centre to enter the serial that came with it but guess what? it wont upgrade giving me this error message ''Not activated'' The update/upgrade could not be activated because your user account does not contain the appropriate base product (2001)Did anyone experience the same problem?I've already log the problem with native instruments but i was wondering if any of u know why this thing happening...

  2. #2
    Dr. Bento BentoSan's Avatar
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    have you made sure that your Traktor 3 serial is linked to that account your trying to attach to your Traktor pro account ?

  3. #3
    Tech Mentor Discob81's Avatar
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    Well, when I installed Traktor 3 on my machine I linked to only one account as it was the first time i was installing Traktor....

  4. #4
    Retired DJTT Moderator DvlsAdvct's Avatar
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    Right, so install Traktor Pro under that account.
    It's the FAQ. Read it.

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  5. #5
    Tech Mentor Discob81's Avatar
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    well that's what i did but with no luck
    I'll try again later once I'll get back home from work...

  6. #6
    Tech Mentor Discob81's Avatar
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    I tried again with no luck, it seems like if my version of Traktor 3 isnt registered and therefore the upgrade wouldnt work but how is that possible since the service centre show Traktor 3 activated? I'm going mad....dunno what 2 think anymore....all I can do is wait for Native Instruments to reply

  7. #7
    Dr. Bento BentoSan's Avatar
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    Quote Originally Posted by Discob81 View Post
    all I can do is wait for Native Instruments to reply
    If you definantly got T3 on your account then its a bug somewhere there on the NI system - im sure they will get you sorted out, just need to be patient.

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  9. #9
    Retired DJTT Moderator DvlsAdvct's Avatar
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    Just for us, in case this happens again to someone else, can you explain how it was fixed?

    Thanks
    It's the FAQ. Read it.

    My Mixes, Mashups and Rants

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  10. #10
    Tech Mentor Discob81's Avatar
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    I'm not sure but after a I tried this morning it just worked...mmm...I guess that was something wrong my Traktor 3 serial but now it's all good!!! Score!!!

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