CDJ 850s and traktor pro

[bmo]

I know I know , but I just don't want to deal with the dilemma , got just one for now till I can afford another one . I think it was a good choice just or future purposes. I got an hour of play time with it , I like it and fit my needs / workflow , that's what really matters, thank you all

I don't know how experienced you are or what type of gigs you are doing at the moment, but just some good hearted advice from experience. DON'T EVER take your CDJs to a house party gig. I got some beer on mine, so I sent it in to get cleaned, and the bill was like $200. Treat it like a baby and you'll be golden

[tech2400]

I don't know how experienced you are or what type of gigs you are doing at the moment, but just some good hearted advice from experience. DON'T EVER take your CDJs to a house party gig. I got some beer on mine, so I sent it in to get cleaned, and the bill was like $200. Treat it like a baby and you'll be golden

Thanks for the info , but cdjs won't leave my house , only thing I take to the club is , MacBook , audio 6 with a X1

[bmo]

UPDATE: CDJ 859 HID support is not present in version 2.6 of Traktor despite NI's confirmation below. Hopefully this means they are including it in 2.6.1 or one of the next preliminary updates for the 2.6 version of Traktor.

850 HID support coming in Traktor 2.6!!!

From: NI-Ticket-System <ni-support@native-instruments.com>
Subject: [Ticket#2012101010002213] RE: CDJ 850 HID
Date: 9 October, 2012 11:35:33 PM EDT
To: Brandon Orr <bmacorr@gmail.com>

Dear Customer,

thank you for contacting the Native Instruments Technical Support. A new ticket has been created for your request. We will reply to your request as soon as possible. Please note that a reply can take several days depending on the complexity of your request and other individual factors.

Here are a few support links which might help to solve your support request while waiting for a reply:

Updates
-------

Please always use the latest service update for any application or hardware driver. You can either find the latest updates in Service Center or on our website under the following urls:

Product Updates:

http://www.native-instruments.com/updates

Hardware Drivers, Service Center and Controller Editor:

http://www.native-instruments.com/freeupdates


Knowledge Base
--------------

The Native Instruments Knowledge Base provides help and advice for many topics related to the installation and usage of our products:

http://www.native-instruments.com/knowledge/

------------------------------------------------------------------------------------------------------------------
By the way: you help the support team by replying to this email if your request has been resolved in the meantime.
------------------------------------------------------------------------------------------------------------------


Our Technical Support policies
------------------------------

Please understand that the Technical Support is focused on helping customers with technical issues, and cannot answer questions about the general operation of our products.


Your Native Instruments Customer Support

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Geschäftsführung: Daniel Haver (CEO), Mate Galic
From: NI-Ticket-System <ni-support@native-instruments.com>
Subject: Re: [Ticket#2012101010002213] CDJ 850 HID
Date: 24 October, 2012 8:17:56 PM EDT
To: Brandon Orr <bmacorr@gmail.com>

Hello Brandon Orr,


CDJ-850 support will be added to the next 2.6 update which will be released either
this week, or next. *Thanks for your patience.



Native Instruments Support Team

Native Instruments North America, Inc.
6725 Sunset Boulevard
5th Floor
Los Angeles, CA 90028
USA **************
http://www.native-instruments.com/

***

Also check our extensive Knowledge Base for answers to common questions about
NATIVE INSTRUMENTS products:

http://www.native-instruments.com/knowledge/

***

KOMPLETE 8 - the NI instruments and effects collection
=> ****http://www.native-instruments.com/komplete

TRAKTOR KONTROL S4 - the ultimate integrated DJ system
=> ****http://www.native-instruments.com/traktor-kontrol-s4

->>>>>> ***NATIVE INSTRUMENTS - The Future of Sound<<<<<<-

Registergericht: Amtsgericht Charlottenburg
Registernummer: HRB 72458
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Geschäftsführung: Daniel Haver (CEO), Mate Galic

Brandon Orr <bmacorr@gmail.com> wrote:

Hello, it's been over a week and I am still waiting for a reply.

Regards,
Brandon Orr

On 2012-10-09, at 11:35 PM, NI-Ticket-System *<ni-support@native-
instruments.com>
wrote:

Dear Customer,

thank you for contacting the Native Instruments Technical Support. A new
ticket has been created for your request. We will reply to your request as soon as
possible. Please note that a reply can take several days depending on the
complexity of your request and other individual factors.

Here are a few support links which might help to solve your support request
while waiting for a reply:

Updates
-------

Please always use the latest service update for any application or hardware
driver. You can either find the latest updates in Service Center or on our website
under the following urls:

Product Updates:

http://www.native-instruments.com/updates

Hardware Drivers, Service Center and Controller Editor:

http://www.native-instruments.com/freeupdates


Knowledge Base
--------------

The Native Instruments Knowledge Base provides help and advice for many topics
related to the installation and usage of our products:

http://www.native-instruments.com/knowledge/

------------------------------------------------------------------------------
------------------------------------
By the way: you help the support team by replying to this email if your
request has been resolved in the meantime.
------------------------------------------------------------------------------
------------------------------------


Our Technical Support policies
------------------------------

Please understand that the Technical Support is focused on helping customers
with technical issues, and cannot answer questions about the general operation of
our products.


Your Native Instruments Customer Support

--
NATIVE INSTRUMENTS GmbH
Schlesische Strasse 29-30
D-10997 Berlin, Germany
http://www.native-instruments.com

->>>>>> NATIVE INSTRUMENTS - The Future of Sound <<<<<<-

Registergericht: Amtsgericht Charlottenburg
Registernummer: HRB 72458
UST.-ID.-Nr. DE 20 374 7747
Geschäftsführung: Daniel Haver (CEO), Mate Galic

[Coldfuzion]

Such bullshit. Why have they not fuggin upgraded us yet? Leaving the CDJ-850's owners out in the dust!

[bmo]

Hey guys,

Seems like the technical support at NI doesn't even bother confirming it's facts before it replies to customers.

From: NI-Ticket-System <ni-support@native-instruments.com>
Date: 26 October, 2012 12:55:52 PM EDT
To: Brandon Orr <bmacorr@gmail.com>
Subject: Re: [Ticket#2012101010002213] CDJ 850 HID
Hello Brandon Orr,

Ok, I have confirmed with my colleagues that there is NO HID support for the CDJ
850 in the current version of Traktor nor can I tell you if nor when this is
planned. We have had quite a few requests however from users wanting this and
have already reported this onto the development team in Berlin. For now, you will
have to just be patient and wait.

best regards,

Native Instruments Support Team

Native Instruments North America, Inc.
6725 Sunset Boulevard
5th Floor
Los Angeles, CA 90028
USA
http://www.native-instruments.com/

***

Also check our extensive Knowledge Base for answers to common questions about
NATIVE INSTRUMENTS products:

http://www.native-instruments.com/knowledge/

***

KOMPLETE 8 - the NI instruments and effects collection
=> http://www.native-instruments.com/komplete

TRAKTOR KONTROL S4 - the ultimate integrated DJ system
=> http://www.native-instruments.com/traktor-kontrol-s4

->>>>>> NATIVE INSTRUMENTS - The Future of Sound<<<<<<-

Registergericht: Amtsgericht Charlottenburg
Registernummer: HRB 72458
UST.-ID.-Nr. DE 20 374 7747

Geschäftsführung: Daniel Haver (CEO), Mate Galic

Brandon Orr <bmacorr@gmail.com> wrote:


Thank you for the reply, but unfortunately I downloaded Traktor 2.6 this morning
and there is no HID support for the CDJ 850. Can you confirm that it will
indeed

come in one of the upcoming updates?

Thank you,
Brandon Orr

On 2012-10-24, at 8:17 PM, NI-Ticket-System <ni-support@native-instruments.com>
wrote:

Hello Brandon Orr,


CDJ-850 support will be added to the next 2.6 update which will be released
either

this week, or next. Thanks for your patience.



Native Instruments Support Team

Native Instruments North America, Inc.
6725 Sunset Boulevard
5th Floor
Los Angeles, CA 90028
USA
http://www.native-instruments.com/

***

[fullenglishpint]

That's pretty poor I must say...

[bmo]

That's pretty poor I must say...

What I don't understand, is how he could have gotten confused? I explicitly asked about the CDJ 850, how hard must it be to confirm before replying 3 weeks after I sent my original technical support email?