Traktor 2.6 completely crashes my desktop when starting up
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  1. #1
    Tech Wizard
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    Default Traktor 2.6 completely crashes my desktop when starting up

    Specs:

    Win 7 x64 SP1
    Custom built PC w
    AMD 2 245 2.90 ghz
    8 GB RAM

    (previously) VCI-100, Kore 2 controller and Audio Kontrol 1 were connected while using Traktor



    Hey everyone

    So I've had previous versions of Traktor LE and one licensed version on this computer in the last few years that I've had it. Always worked just fine.

    I just bought a Kontrol S2 which is on the way, and to get things ready, I downloaded the demo version of 2.6. The system drive was completely cleared of any previous Traktor files as far as I know. When I open the program from the shortcut, the working icon comes up for a few seconds, traktor shows up in task manager using about 245 MB of memory, but shortly after, about 12-15 seconds the entire system freezes. No Traktor splash screen. Task manager is frozen...no mouse response, no key response when using restart or end commands. I have to restart the computer manually to regain function. I can circumvent the entire system freeze by closing the task tree for Traktor before the 12 second time limit, but I cannot get Traktor to run at all. There are also no crashlogs in the folder, so it's like the program isnt doing anything at all besides opening a shell in memory.

    I booted the computer in safe mode and magically, Traktor starts up just fine into the demo/register screen.

    If it's helpful to know at all I used to have a VCI-100 plugged in. The old audio interface was an Audio Kontrol 1 (which I have deleted the drivers for). I also used Kore 2 as a secondary controller through controller editor, but it's not plugged in right now. All registry points for AK1 and previous Traktor versions were deleted.

    Ideas are appreciated.

  2. #2
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    Still no solution to this issue. I've received the S2 but it's little more than a paperweight at this point. I've got a ticket started with NI customer service, but so far after 3 days of back and forth, we're no further than running the NI support tool.

    Any suggestions short of "reformat and reinstall windows"? Something tells me that Traktor itself is the problem.

  3. #3
    Tech Guru jprime's Avatar
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    Were you able to ascertain any information from the computer's crash log?

  4. #4
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    Nothing at all. The crashlog folder is empty. Thats what seemed odd. Traktor appears to start booting.

    I've tried installing 2.5 as well, with the same result. After that didnt work I completely cleaned out the registry and all Native Instruments files and brought 2.6 up again.

    I sent an email to the friend I bought this system from asking if he'd ever had a cracked version on this computer. There were no folders indicating that, but I'm wondering if the keygens that come with some of those somehow stick in the registry in a place I'm ignorant to?

  5. #5
    Tech Guru jprime's Avatar
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    Are your graphics card and all of your systems hardware components also running the latest drivers?

  6. #6
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    I know the audio driver is for sure. I have not checked the integrated video cards driver though. That's a good idea. I appreciate that. Will do as soon as I get home.

    One other thing is that I am running one Java update behind since the newest versions always screw up my Subsonic music streaming app. (More like Subsonic runs a month or two behind in updating their software) I dont know if that has anything to do with Traktor though.

  7. #7
    Tech Guru jprime's Avatar
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    I wouldn't worry about Java. Java runs on it's own JVM (java virtual machine) and I don't believe anything in Traktor is written in Java anyway to cause a conflict.

    Do check your machine's hardware drivers, here's a nice checklist I just found from NI themselves - nice bit of a read.

    Best of luck with your troubleshooting Let me know how it turns out,

    http://www.native-instruments.com/kn...dio+Processing

  8. #8
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    awesome. Thank you for the tips.

  9. #9
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    Upgrading the Nvidia video drivers, unplugging all usb devices aside from key/mouse, and shutting down Subsonic and other unnecessary programs unfortunately did not do the trick.


    My NI ticket seems to be in stall mode.

  10. #10
    Tech Guru jprime's Avatar
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    Is your Windows software also up to date? Just checking...

    At this point I would consider a complete re install of Windows if I were you. Making sure to complete all Windows updates after re install.

    Unless you want to wait for NI to get on your ticket

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